Administrative Assistant Customer Service

Ana Rivera

Professional Experience

Professional Cleaning & Organization

Self-employed

September 2021 – Present

●Professional cleaning services

●Organization

Licensed Insurance Coordinator

Waters (Davis Companies)

Temporary Position 2020-2021

●Analysis of incoming Insurance parts and specs

●Renewal process for new and existing customers

●Keeping files in order

●Plan estimates

●Detailing

Assembler

Tegra Medical

September 2020 – September 2021

●Assembling medical devices

●Following blueprints

●Testing and inspection

Warehouse Associate

BJ’s

October 2019 – September 2020

●Loss prevention

●Tracking shipments and materials

Administrative Assistant

Northeast Copier Systems, a Xerox Company

April 2017 – October 2019

●Returned to position held 2015 - 2016

Administrative Assistant

Milton Cat

September 2017 – April 2017

●Customer service

●Maintaining records

●Coordinating responses to insurance claims

●Coordinating with other departments

Administrative Assistant

Northeast Copier Systems, a Xerox Company

January 2015 – August 2016

●Answering incoming calls, emails, and faxes

●Data entry, filing, maintaining records and information

●Assisting with any special projects as necessary

●Account adjustments, order entry, and customer inquiries

●Site support to collect meters to process billing

Customer Service Associate

Dunkin Donuts Corporation

2013 December 2014

●Processing customer transactions accurately through the phone and online

●Handling account adjustments, credits, and damaged products

●Processing and tracking orders

●Tracking driver schedules (arrivals and departures) nationwide

Education

Associates Degree, Paralegal Studies

MassBay Community College Wellesley, MA

2015

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