Customer Service Representative

AWE MODUPE

Professional Summary

Knowledgeable administrative professional with experience in administrative, media and business management. Solid team player with positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Core Competence

Service Management Skills: Efficient service management to execute given tasks and achieve goals.

Communication Skills: Proficient in English Language and communicates well in oral and written formats.

Complex Problem-Solving Skills: Ability to identify complex problems, and implement solutions.

Team Player & Leadership Skills: Ability to lead a team, resolve conflict, organize, and establish rapport. Work History

Call Center Agent, November 2022 till date

Outcess Solutions Nigeria Limited, (Multichoice GOTV) – Ikeja, Lagos State

Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.

Handled high-volume telemarketing operations with expert use of client management and computer dialing.

Answered questions about company offerings with knowledgeable responses about products and services.

Answered inbound telephone calls from interested customers to persuasively discuss offerings.

Delivered scripted sales talks to customers reached via manual and automatic dialing systems. Customer Service Representative, July to August 2022 AIICO Insurance Company –Oshodi, Lagos State

Monitored metrics and developed actionable insights to improve efficiency and performance.

Used consultative technique to understand customer needs and make strategic referrals to business partners.

Created activities and engagement to enhance customers experience, knowledge and patronage.

Developed documentation and logs of implemented solutions and generated submitted reports.

Carried out opening and closing functions to meet operational needs underpinning strong customer service. Customer Service Representative, April to July 2022 Hopebykikiokewale, – Ikeja, Lagos State

Increases revenue by implementing effective sales strategies in sales cycle process from prospecting leads.

Maintains detailed records of sales progress, inventories and marketing to better align with company priorities.

Monitors customer buying trends, market conditions and competitor actions to adjust strategies.

Maintains up-to-date knowledge of store sales, payment policies and security standards.

Builds customer loyalty and retention by delivering excellent shopping experiences. Skills

Time Management, Microsoft Office, Flexible

Adaptability, Project Management, Multitasking,

Resource and Customer management Skill

QA/QC, Clients Relations Skills,OAP Skills

Analytical and Critical Thinking, Clerical Support

Oral and Written Communication, Team Building

Production Management, Office Management, SPSS

Creative Skills, Computer Appreciation Skills

Professional Certification

Trained and certified in Administrative Soft-Skill - Jobberman. Accomplishment

Strategically Increased Outcess Solutions Nigeria Limited revenue by implementing effective sales strategies in outbound call process leads that resulted to over 40% increase in sales.

Monitored customer insurance buying trends and market conditions with excel sheet and successfully analyzed competitor actions to adjust strategies at AIICO Insurance Company.

Performed root cause analysis on sales, created corrective plans of action and furnished objective evidence to deliver accurate results at Hopebykikiokewale.

Education

B.Sc (Hons), Computer Science, 2018

National Open University of Nigeria, Benin Study, Center. Oregun Ikeja, Lagos State.• 080********, **********@*****.***

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