Customer Service Office Manager
Resume:
Michael Boyd
Memphis, TN
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Office Manager
DC Express - Memphis, TN
October 2018 to December 2022
• Handled general office administration, including Problem solving Dispatching Payroll and vehicles maintenance scheduling as well as tracking invoices to ensure correct payment, interacting with all customers to ensure good customer service and to maintain a positive record and relationship because this is a must in the trucking industry, when a broker cannot get in touch with a driver on a hot load it can become a big issue so there has to be communication at all times. Shuttle Driver
HALLCON - Memphis, TN
April 2019 to November 2022
My duties included transporting Conductors and Engineers to their assigned trains in a 200-mile radius of Memphis as well as to their assigned hotels and hubs. but my other duties included keeping the vehicle clean and insuring through daily maintenance a safe working vehicle and adhering to all safety regulations and protocols set in place by the company as well as obeying all traffic laws in each state and maintaining a professional but friendly repour with the crew after all customer service is very relevant when dealing with people.
Dispatcher/Customer Service
METRO CAB - Memphis, TN
March 2002 to August 2015
I started as a driver and became a dispatcher and was promoted to supervisor, my duties consisted of office management and customer service, I supervised over 30 employees, I also answered over 60 calls a day scheduling rides and dealing with customer issues. 1. Dispatched over 30 drivers using safe and efficient routes to ensure on time pickups 2. Supervised 12 office employees,I also handled payroll and employee scheduling. Store Manager
Rent-A-Center - Memphis, TN
August 1995 to February 2002
Basic management duties which included.
1. Maintaining store appearance and arranging store room floor, and pricing and sales. 2. Employee scheduling and training as well as taking payments and customer interaction pertaining to problems and promotions.
3. I was also responsible for the store budget and payroll. Driver/Operator
P&S TRANSPORT - Memphis, TN
November 1991 to August 1995
I was a OTR Driver and my duties consisted of .
1. Operating a vehicle with the capacity of hauling 5000-26000 lbs over 48 States, 2. While maintaining a federally mandated log book in a safe and compliant manner plus making timely deliveries and interacting with customers.
Security Supervisor
M$M Security Co - Memphis, TN
January 1988 to April 1991
As a security supervisor my duties included
. Payroll
.Employee scheduling
.Post supervisions
.Customer service and sales
Education
High school or equivalent in Basic Education
Memphis Technical High - Memphis, TN
September 1981 to May 1985
Skills
• Customer Care
• Customer Service
• Call Center
• Shuttle Driving
• Office Management
• Commercial Driving
• Driving
Assessments
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Sales: Influence & Negotiation — Proficient
March 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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