Administrative Support Tax Preparer
Resume:
LINDA TWISDALE
501-***-**** *******************@*****.*** Lacey, WA 98503
SUMMARY
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
SKILLS
Service-oriented mindset
Positive and professional
Administrative Support
Documentation and Reporting
Clerical Support
Office Administration
EXPERIENCE
Receptionist, Ammerstone Association Management, September 2018-Current
Lacey, WA
Answered incoming calls, took messages, and transferred calls to appropriate personnel.
Handled customer inquiries and complaints.
Managed all incoming mail distribution, faxes, and photocopying documents as needed.
Updated and recorded customer or client information to maintain accounts.
Processed payments and updated accounts to reflect balance changes.
Provided administrative support, including letter typing, document filing, and scanning/copying.
Maintained an organized filing system of confidential client information in accordance with company policy.
Performed site inspections and processed violation notices.
Store Manager/Income Tax Preparer, H & R Block, December 2007-July 2017
Clarksville, AR
Prepared federal and state tax returns for a wide range of clients, including individuals, self-employed individuals, and small businesses.
Researched federal, state and local regulations for compliance.
Processed amended returns as requested by clients or IRS and state agencies.
Communicated with federal and state tax agencies to obtain best resolution for clients.
Finalized and processed paperwork with local, state and federal government authorities.
Calculated quarterly estimated tax payments for self-employed clients and small businesses.
Responded to state and federal tax notices by preparing written responses or tax return amendments.
Managed daily store operations, overseeing opening and closing procedures, cash handling, and deposits.
Updated and maintained store signage and displays.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
EDUCATION AND TRAINING
Tax Preparer
Federal & State Income Taxes, H & R Block Tax Courses, Clarksville, AR November 2007
High School Diploma
Victor Valley High School, Victorville CA
REFERENCES
Teresa Hammer – Owner of Ammerstone Association Management
Heather Armstrong – Friend and Coworker
Larry Paul – Friend
Thomas Laird – Friend
Alana LaHaye - Friend
Lonnie LaHaye - Friend
Amy Hunter - Daughter-in-law
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