Experienced Marketing/Sales, Operations Leader

Michelle Dao

832-***-**** : ********@*****.*** : Houston, TX 77066

OBJECTIVE

Highly motivated, skilled and professional individual seeking a position with a dynamic organization that welcomes dedication, determination and excellence in meeting business objectives and exceeds standards. Versatile and able to work under high pressure with willingness to to tackle new responsibilities to contribute to the organizations growth and success.

Computer Skills - Proficient in the following applications: Salesforce, Qualified, Pardot, Microsoft Excel, Microsoft Word, Microsoft OneNote, Microsoft Powerpoint, SQL, Microsoft Outlook, Microsoft Teams, and Fresh Service Ticket System.

CAREER PATH

Business Development Manager - Marketing

AXIOM MEDICAL CONSULTING - The Woodlands, TX (Remote) Jun 2023- Mar 2024

- Qualifying leads from marketing campaigns as sales opportunities

- Met end of month numbers (Prospects to sales)

- Present Axiom services to potential clients in a professional, friendly manner

- Contact potential clients through calls and emails

- Identify prospect needs and suggest appropriate products/services

- Proactively seek new business opportunities in the market

- Track, analyze and report on campaign performance

- Handoff and follow up on qualified leads to Sales

- Set up meetings or calls between (prospective) clients and Sales Executives

- Stay up to date with new products/services and new pricing/payment plans Team Manager – Call Center Operations

AXIOM MEDICAL CONSULTING- The Woodlands, TX (Remote) November 2020- June 2023

Reference: Rebecca McConnell, Director of Operations 281-***-****

• Reviewed team productivity and address opportunity areas daily.

• Met with designated clients to go over new protocols and/or processes weekly.

• Ensured all clients needs are met daily with open communication

• Oversaw and managed all customer service tasks within the department.

• Handled all coaching opportunity conversations as errors on found.

• Reviewed team timecards daily

• Covid-19/ Contagious respiratory Illness related screening file audits

• Reviewed and closed team timecards every other Monday (Payroll week).

• Completed watch reporting every 2 hours - sending a report that includes inbound volume (with profits if lower volume) to all executives and leadership every 2 hours.

• Reviewd staffing weekly to ensure the upcoming week is covered.

• Reviewed, approved or declined PTO daily.

• Sent out monthly KPIs to each team member with their individual productivity monthly.

• Met with each team member monthly to go over opportunity areas if needed, productivity if needed and to catch up from our last 1:1.

• Keep team morale positive. (Greet the team chat in the morning, popping in the chat and engage etc.)

• Actively watched all phone queues and directing traffic (inbound volume) when needed.

• Responded to all client inquiries in a timely manner.

• Reviewed reports for HIPPA violation.

• Handled 24/7 on call for operations department once monthly – which includes being available to find coverage at all times of the day/night should someone call out, handle any IT issues should one occur or escalate to the right department.

• Hosted weekly team meetings to go over process/procedure or client updates. Shift Lead – Call Center Operations

AXIOM MEDICAL CONSULTING– The Woodlands, TX (Remote) May - November 2020

• Subject matter expert (Middleman between team of specialist and team manager)

• Covid-19/ Contagious respiratory Illness related screening file audits

• Direct contact for all subject related matters.

• Wrote medical escalations to the nurse team for review.

• Answered all team questions in a timely manner.

• Scanned through all reports daily for HIPPA violations.

• Disbursed workload/caseload to the team daily.

• Ensured all inbound workload from phone queues and/or inboxes were handled in a timely manner by each team member.

Office Administrator Sept. 2018 – Jan.

2019

WEAVER & TIDWELL - Houston, TX

• Assisting CEO, CFO &COO with projects daily.

• Handled company expense card.

• Corrected errors made on invoices daily.

• Inputted invoices via GoFileRoom and sending over invoices to accounting.

• Booked and scheduled meetings for executives and partners

• Ordered office supplies and catering daily

• Resolved any office related issues or contacting corrected departments directly for help

• Contacted building management for any building related issues

• Head contact for parking violation issues for guest

• Inputted parking tag information for new hires

• New hire orientation

Program Administrator Feb. 2018 – Sept.

2018

AXIOM MEDICAL CONSULTING – The Woodlands, TX

• Heavy Data Entry

• Scheduled multiple clinic appointments for employees for required tests.

• Third party admin for multiple clients (Client Accounts)

• Reviewed and corrected errors on invoices then processed payment

• Contacted clinics to ensure results were received and entered the system.

• Sent scheduling forms and required documents to clinic

• Handled new hire and short-term disability testing Staffing Specialist April 2017 - Feb.

2018

HEALTHTRUST WORKFORCE SOLUTIONS - Houston, TX

• Handled high volume inbound (100) and outbound (65+) calls

• Managed email box, which contained 100+ emails daily

• Booked more than 40 Shifts a day

• Followed up with nurses regards to Orientations, Shifts, Credentials

• Maintained and built strong relationships with vendors, nurses and House Supervisors at each facility

• Processed I-9s for new employees

• Filled out 10+ Payroll correction forms and submitted to Payroll daily

• Spoke directly with nurses with regards to availability, healthstream task online, orientations at different facilities and much more. EDUCATION

Andy Dekaney High School – 2017

Contact this candidate