Customer Service Correctional Officer

Kelly Seibert

** **** ***. *, ******* Minnesota *5343 (Cell-612-***-****) *******.*****@*****.***

SUMMARY

Enthusiastic and determined professional with a solid background in communications, teaching, training, and team building orientation programs. I have great communications skills as well as over 40 years of experience working within the public sector. Works closely with individuals from many diverse backgrounds in a positive and productive manner.

CAREER HISTORY

Hennepin County Correctional Officer Juvenile Facility Minnetonka, MN. 2008- Present

• Conducts various Individual and group sessions with adults and adolescents

• Collaborates with admins, teachers and colleagues to best serve the cliental

• Instructor for the training of admins and colleagues in CPR for Hennepin County

• Member of the Debriefing of Critical Incidents for colleagues and cliental

• Provide a safe and secure environment for colleagues and cliental

• Trained in Motivational Training and Communication Skills

• Assists individuals with personal, social and emotional needs and responds and resolves crisis interventions

• Provides equity and access to opportunities and rigorous programming

• Model correct use of oral and written language skills

• Possess Behavioral Therapy Skills as well as Dialectical Behavior Therapy Target Center Minneapolis, MN. 2018-2019

• Customer Service

• Provide safety and security for the individuals attending Target Center events-concerts, Timberwolves games, entertainment events and other events performed at the facility.

• Provide event information to patrons

• Provide the services to the Premium Level patrons to provide a high quality of professionalism

• Dealing with customer concerns, directions or interests of concern

• Utilize professional communicational skills

• Security Officer

Ramsey County Correctional Officer Adult Facility St. Paul, MN. 2019-Current

• Conducts various Individual and group sessions with adults and adolescents

• Collaborates with admins, teachers and colleagues to best serve the cliental

• Instructor for the training of admins and colleagues in CPR for Hennepin County

• Member of the Debriefing of Critical Incidents for colleagues and cliental

• Provide a safe and secure environment for colleagues and cliental

• Trained in Motivational Training and Communication Skills

• Assists individuals with personal, social and emotional needs and responds and resolves crisis interventions

• Provides equity and access to opportunities and rigorous programming

• Model correct use of oral and written language skills

• Possess Behavioral Therapy Skills as well as Dialectical Behavior Therapy

• Additional Career History Upon Request.

Kelly Seibert

41 17th Ave. N, Hopkins Minnesota 55343 (Cell-612-***-****) *******.*****@*****.*** EDUCATION

Ricks College

Rexburg, Idaho

Associates Degree

Ricks College

Rexburg, Idaho

Bachelor Adult Education

Idaho State University

Pocatello, Idaho

Bachelor Corporate Training

Idaho State University

Pocatello, Idaho

State Certification Behavior Therapist- State of Idaho CERTIFICATIONS

American Heart CPR and FIRST AID Trainer-Hennepin County Restrictive Procedures Trainer-Hennepin County

Supervisor Training-101-102

Trauma and Model Peer Support Advisor

DOCCR First Responder

VOLUNTEER ACTIVITIES

Adult and Youth Activity Involvement through Religious Institution Assisting and Feeding of the Homeless – Minneapolis, MN Teaching and Mentoring of Adult and Youth Groups- Minnetonka, MN

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