Customer Service Coordinator
Resume:
Madelaine Gomez Gonzalez
Customer Service Coordinator.
Lehigh Acres, FL 33976
************@***.***
Authorized to work in the US for any employer
Work Experience
Export Coordinator
DB Schenker-Miami, FL
November 2015 to September 2023
Freight forward
• Negotiate the freight rates with shipping lines (Maersk, MSC, Evergreen, NYK, ZIM, APL, Seaboard Marine, MOL, Hyundai, etc.).
• Process export documentation, Import documentation, billings, internal bookings, reservations, and release of the containers upon arrival.
• Preparation of the loading plan from the USA (all NY Ports, FL Ports (Everglades, Miami) to various countries (Finland, Germany, Lithuania, Latvia, Spain, France, England, Netherlands, Bulgaria, Israel, Turkey, Russia, Georgia, Kazakhstan, Kyrgyzstan, Saudi Arabia, Lebanon, All Africa, UAE, China, Chile, Peru, Panama).
• Administer and monitor large databases of all the company shipping containers.
• Responsible for coordinating Ocean shipments including consolidations, tracking and tracing, documentation from A-Z.
• Dispatching (Scheduling car delivery from all over the US).
• Scheduling container trucking from - to the port.
• Prepare Delivery tickets and warehouse receipt entries to maintain status of every shipment that is being delivered, or picked up in warehouse.
• Payroll processing, recording cash, checks and posting transactions.
• Provide customer support at the desk level to all internal and external customers to ensure optimum coordination and logistics of shipment.
• Rate quotes to the customers for container, and Ro-Ro service.
• Developed strong customer and professional relationships, successfully dealt with all issues relating to the customs clearance, documentation and financial concerns (titles, export power of attorneys, letters of authorizations, affidavits, letter of intent, invoices).
• Preparation of correspondences, document invoices, receipts, BLS, SED, AES, Mb Ls, HBLs. Logistics Coordinator
Olympia Logistics-Miami, FL
October 2008 to October 2015
• Negotiate the freight rates with shipping lines (Maersk, MSC, Evergreen, NYK, ZIM, APL, Seaboard Marine, MOL, Hyundai, etc.).
• Process export documentation, Import documentation, billings, internal bookings, reservations, and release of the containers upon arrival.
• Preparation of the loading plan from the USA (all NY Ports, FL Ports (Everglades, Miami) to various countries (Finland, Germany, Lithuania, Latvia, Spain, France, England, Netherlands, Bulgaria, Israel, Turkey, Russia, Georgia, Kazakhstan, Kyrgyzstan, Saudi Arabia, Lebanon, All Africa, UAE, China, Chile, Peru, Panama).
• Administer and monitor large databases of all the company shipping containers.
• Responsible for coordinating Ocean shipments including consolidations, tracking and tracing, documentation from A-Z.
• Dispatching (Scheduling car delivery from all over the US).
• Scheduling container trucking from - to the port.
• Prepare Delivery tickets and warehouse receipt entries to maintain status of every shipment that is being delivered, or picked up in warehouse.
• Payroll processing, recording cash, checks and posting transactions.
• Provide customer support at the desk level to all internal and external customers to ensure optimum coordination and logistics of shipment.
• Rate quotes to the customers for container, and Ro-Ro service.
• Developed strong customer and professional relationships, successfully dealt with all issues relating to the customs clearance, documentation and financial concerns (titles, export power of attorneys, letters of authorizations, affidavits, letter of intent, invoices).
• Preparation of correspondences, document invoices, receipts, BLS, SED, AES, Mb Ls, HBLs. Health Insurance Customer Service Representative
AmeriLife of South Florida-Doral, FL
January 2007 to September 2008
• Provide exceptional customer service to clients, addressing inquiries, concerns, and policy-related questions via phone, email and in-person interactions.
• Process policy changes, endorsements, and updates accurately and efficiently, ensuring compliance with company guidelines and regulations.
• Assist clients in navigating insurance products and coverage options, explaining policy details, premiums, and deductible amounts.
• Resolve billing discrepancies, payment issues, and policy cancellations promptly and professionally.
• Collaborate with insurance agents and underwriters to ensure seamless customer experiences and timely resolution of client issues.
Front Desk Receptionist/Coordinator
New Florida Properties-Miami Beach, FL
May 2003 to December 2007
• Communication with shipping lines (Maersk, Evergreen, NYK, ZIM, etc.)
• Responsible to provide correct documentation in order to process vehicle validations (Power of Attorney, Letter of Intents, Passport /Driver License, invoice, original title)
• Preparation of correspondences, document invoices, dock receipts, BLs, SED, AES, MBLs, HBLs.
• Provided shipping quotes via phone, e-mail to domestic and overseas clients on a daily basis.
• Bi-weekly reports for each individual customer in order to have ETA/ETDs and HAWB/BL number
• Inform agent, and customer tracking information on their shipment, follow up on daily basis
• Handled all customer service, problem resolution and coordinated all external vendors and agents. Home Health Aide
A1A Care Center-Hialeah, FL
March 2002 to April 2003
• Assisting with patient's needs.
• Greet people entering the building, answer questions, provide directions, and alert staff when someone is there to meet or visit them.
• Answer a multiple-line phone system and manage calls by routing them to the proper extensions.
• Maintain the reception and waiting area, keeping it clean and organized.
• Manage/track inquiries and deliver information for all family services programs in person, by mail, e- mail, phone, and/or via Zoom.
• Responsible for receiving and processing intake packets, including following up with clients to ensure all required information and documentation completion.
• Enter profiles of new clients or update information of existing clients in the Client Management System
- Counselor Max.
• Responsible for hosting information meetings in English and Spanish and sending monthly reports with the number of attendees.
• Maintain open and transparent communication with the supervisor by promptly reporting any inconveniences, challenges encountered, or issues with meeting deadlines or completing assignments.
• Work collaboratively with other team members to reach the company’s goals.
• Complete special projects and perform other duties as assigned. Education
High school diploma
Skills
• Title Processing (8 years)
• Strategic Planning
• Databases
• Freight Experience (10+ years)
• Logistics
• Financial Report Writing
• Accounts Receivable
• Accounting (3 years)
• Accounts Payable
• Communication skills
• Organizational skills
• Supply chain
• Automotive service
• Service writing
• Dealership experience
• Computer skills
• English
• Bilingual
• Customer service
• Supply chain management
• Microsoft Word
• Inventory control
• Microsoft Outlook
• Payroll
• Budgeting
• Microsoft Excel
• Accounting software
• QuickBooks
Certifications and Licenses
CPR Certification
Additional Information
SKILLS
• Strategic Planning & Implementation
• AES System
• Cargo Track
• International shipping
• Ability to work independently with minimal supervision, and to handle multiple priorities in an efficient manner
• Quick, adaptive learner
• Responsible, organized, accurate, hard multi-task working
• HHA experience/ caring to patients/ Home health office assistant for a year.
• Health/ life insurance policy customer service experience for a year.
Contact this candidate