Customer Service High School

TOJU AMATOSERO

Location: Glen Burnie, MD. Email: *************.**@*****.*** Tel: 240-***-****

Authorized to work in the US for any employer.

Skills Summary

● Written and verbal communication skills. ● Customer service. ● Daily User of Epic Software

● Multitasking and prioritizing. ● Dependability. ● Advanced use of Epic Software

● Microsoft Office (word, PowerPoint, excel, etc.) ● Google software. (Docs, Slides, Sheets)

● Problem-solving. ● Ability to work under pressure. ● Attention to detail.

● Medical Terminology ● Electronic Medical Record (EMR) ● EPIC Super user

● CPT / ICD-10 Knowledge ● Patient care ● Medical documentation / charting ● Emergency medical assistance

Education

Towson University

Bachelor’s degree 01/2024 – In Progress

Major: Health Administration & Informatics

GPA: 3.4

Howard Community College

Associate degree 08/2019 – Transferred.

Major: Nursing RN

GPA: 2.9

Hammond High School

High School Diploma 10/2017 – 05/2019

Experience

Crisis24 – Gardaworld

Senior Medical Assistance Case Coordinator July 2022 – till date.

Managing all elements of Emergency Medical Assistance for individuals travelling overseas & away from country of domicile. Responsible for effectively and professionally managing health assistance cases. This involves a high level of contact that require practical help and advice from distressed or vulnerable patients, while ensuring proper data protection and confidentiality for all members (patient, family, insurers, etc.). Coordinating medical repatriation via ground / air ambulance with doctor and/or nurse escorts, arranging necessary accommodations, liaising directly with hospitals in different country and different languages. While also ensuring proper medical cost containment and accuracy.

Luminis Health Anne Arundel Medical Center

Medical Practice Lead & Trainer February 2021 – July 2022.

Responsible for greeting patient's, handling calls, preparing medical documents, scheduling appointments using the Epic Software, verifying and obtaining referrals, coordinating the non-clinical bariatric optimization program. While maintaining and enforcing HIPAA laws, also screening visitors, and helping with basic clerical tasks.

Provides training to staff at multiple locations and serves as a resource for new and current Medical Office Assistants. Creates training materials; provides resources to office staff and provides regular training as indicated.

Communicare South River

Medical Receptionist / Patient Aide 05/2021 – 12/2022.

Providing assistance with basic care and support under the direction of onsite licensed nursing staff. Performing duties such as monitoring of health status, feeding, dressing, grooming, toileting, or ambulation of patients in a health or nursing facility.

Responsible for greeting patient's, handling calls, preparing medical documents, scheduling appointments, screening visitors, and aiding with basic clerical tasks.

Genesis Healthcare Spa Creek Center

Patient Aide/ Medical Receptionist 06/2020 – 05/2021.

Providing assistance with basic care and support under the direction of onsite licensed nursing staff. Performing duties such as monitoring of health status, feeding, dressing, grooming, toileting, or ambulation of patients in a health or nursing facility.

Responsible for greeting patient's, handling calls, preparing medical documents, scheduling appointments, screening visitors, and aiding with basic clerical tasks.

Private Care

Home Care Aide 02/2019 – 06/ 2020.

Provided assistance to children with down-syndrome, autism, ADHD/ADD and learning disabilities. As well as senior adults living with dementia; Alzheimer’s, and memory/brain fog.

I would assist by helping prepare simple meals, aided with personal care and hygiene, ensuring medication is taken at appropriate times, assisting with simple domestic household chores, creating routines to help promote familiarity and structure, engaging in activities and exercises such as walks, quick errands to nearby stores, brain games, gardening, etc. Also, while updating the employing family periodically on progress, regressions or concerns.

Giant Food Stores, LLC.

Cashier & Customer Service 10/2019 – 03/2020.

Operating scanners, scales, cash registers, and other electronics. While also accepting payments, ensuring all prices and quantities are accurate and providing a receipt to every customer.

Noble Offerings.

Front Desk Assistant 07/2019 – 02/2020.

Answering the phone, directing calls and greeting guests and may perform some administrative work, such as maintaining files and other office duties.

*List of references can be supplied as requested.

Contact this candidate