Customer Service Order Processing

KAREN DO

Covina, CA 626-***-**** *****@*****.***

Experienced high tech, high volume manufacturing professional with broad client support experience and a track record of providing quality customer service. Proven success improving processes through innovation, strategies and tactics. A reliable, self-motivated fast learner with proven ability for improving efficiency and resolving problems.

Purchase order processing

Customer Service

Light Shipping

Reporting

Process Improvement

Interpersonal Skills

Problem solving

PROFESSIONAL EXPERIENCE

MARKWINS INTERNATIONAL August 2017 to August 2024

Order Processor

Processing fixture and manual orders. Processing EDI orders.

Work closely with Sales, Planning, and Shipping teams to address any concerns including pricing,

product data, forecasts, product availability

Generate sales and shipping report with aim to improve performance and proactive problem.

Proactively identify and solve problems, maximizing efficiency and productivity in daily operations;

emails correspondence, spreadsheets, general office tasks

READY PAC FOODS

Customer Service August 2016 to January 2017

Processing, verifying and filing of customer orders. Trouble shoot on pending receipt of orders, pricing discrepancies, rejections, delivery discrepancies and customer service.

NKOK August 2015 to December 2015

Order processing, collecting and document shipping data for invoicing and sending invoice through SPS Commerce (EDI)

AVERY DENNISON RBIS May 2000 to May 2015

Customer Service Representative and Shipping Clerk

Order processing, shipping, invoicing, filing, inventory, cycle count and customer service.

Customer Service/Order Processing

Prepared outbound shipments, UPS and Fed-Ex stickers, packing lists, and invoices for shipments

Communicated issues, priorities, lead times, to other functions; contributed to the overall team effort supporting customer service and financial reporting

Called customers for upgrades, replacement, add-on sales and resale products.

Performed order processing responsibilities and prepared purchase orders.

Shipping

Handled shipping problems and arranged shipping thru trucking companies. Familiar with UPS Worldship, Fed-Ex Powership and Oracle systems.

OTHER RELEVANT EXPERIENCE

HR BLOCK 2001 TO 2024

Seasonal Income Tax preparer

EDUCATION AND SPECIALIZED TRAINING

Certificate of Registered Tax Return Preparer

Web Master Certificate, Glendale Career College

Basic knowledge of MS Excel, Word

Certificate, Team Building and problem-Solving Workshop

Bilingual (English and Vietnamese)

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