Front Office Service Delivery
Resume:
Tanaka Maria Goretti Munatsi
**** ***** **, *****, ********
Phone: +263682270/+263*********
E-mail: **********@*****.***
OBJECTIVES
A trained graduate in Tourism and Hospitality management with broad working experience and exposure in Food and Beverages management, Front Office Management and Customer Services. Proven record of achieving the highest guest satisfaction results onboard Royal Caribbean International Radiance of the seas during voyage 24 and voyage 36. EDUCATION
Bachelor of Commerce (honors) Degree in Tourism and Hospitality Studies (Midlands State University: degree class Upper Second Class) PROFESSIONAL EXPERIENCE
ASSISTANT WAITRESS ROYAL CARIBBEAN INTERNATIONAL, USA (JANUARY 2023 – TO DATE)
• Participating in rotational service delivery schedule and working in casual dining service and various other food and beverage service venues.
• Observing all established security and guest privacy procedures during deliveries to staterooms
• Assisting and supporting to assigned team of waiters to ensure efficient and seamless service delivery of all meals to guests.
• Learning and using appropriate food and wine terminology and pronunciation to enhance the guests dining experience.
• Obtaining linen, silverware, glassware, and China to set tables.
• Arranging settings on table per Gold Anchor standards
• Making recommendation to entice guests while meeting management goals to reduce inventory stock.
• Garnishing and decorating dishes as required prior to serving.
• Participating in dining room entertainment as directed by established activities and specific itinerary adaptations such as theme night parades.
Resume: Tanaka Maria Goretti Munatsi
FRONT OFFICE SUPERVISOR BEVERLY HILLS LODGES, ZIMBABWE (APRIL 2022- DECEMBER 2022)
• Ensuring the front desk is tidy and all necessary stationery and material for example pens forms and informative leaflets.
• Training supervising and supporting office staff including receptionist, security guards, housekeeping staff, and call center agents
• Scheduling of shifts
• Ensuring timely and accurate customer service
• Handling complaints and specific customer requests
• Troubleshooting emergencies
• Monitoring stock
• Ensuring proper mail distribution
• Preparing and monitoring office budget
• Keeping updated records of office expenses and costs
• Ensuring company policies and security requirements are met. FRONT OFFICE PERSONNEL THE ODESSEY LODGE, ZIMBABWE (FEBRUARY 2022 - MARCH 2022)
• Checking guests in and out of their rooms
• Attending to guests’ complaints
• Making recommendations for activities and restaurants
• Receiving incoming and outgoing calls
• Making reservations for guests
• Arrange transportation for guests as per request.
• Maintaining guest records that have checked in and out.
• Doing weekly and monthly reports
• Room inspection
• Room turndown
• Measure customer feedback.
• Recruiting new employees and training employees
• Managing online and phone reservations
ACHIEVEMENTS AND SKILLS
• Archiving the highest guest satisfaction results onboard Royal Caribbean International Radiance of the seas during voyage 24 and voyage 36.
• Provided leadership in hospitality through exceptional customer service and creating a positive experience for each guest.
• Interpersonal Skills
Resume: Tanaka Maria Goretti Munatsi
• Attention to Detail
• Industry Awareness
• Time Management
• Communication
REFERENCES
Royal Caribbean International
1050 Caribbean Way, Miami, Florida
Fax 305/603-0053
The Front Office Supervisor
Ms. Rumbidzai Nzuwa
Mrs. P. Moyo
Beverly Hills Guest House and LODGE
No.2 Gailes Road, Chicago, Kwekwe, Zimbabwe
Tel: +263 (55) 2522503
Cell: +264-***-***-***
Email: ************@*****.***
Contact this candidate