Health Information Customer Service

VINEECE GRIFFIN

Baltimore, MD *****

********@*****.***

+1-502-***-****

Experienced health information management specialist with a passion for safeguarding the privacy of patient data. Demonstrates expertise in managing electronic health records, compiling, analyzing data, and ensuring compliance with federal regulations and knowledge of International Classification of Diseases, Tenth Revision, Clinical Modification. Authorized to work in the US for any employer

Work Experience

Surgery Scheduler

Ummc (Baltimore Md) University of Maryland medical center - Glen Burnie, MD January 2023 to Present

• Taking patient information or medical histories

• Setting up exams for patients

• Handling customer service inquiries

• Ensuring there is enough time between appointments

• Answering patient calls, fielding questions, and assisting patients in making new medical appointments

• Changing or canceling appointments as necessary

• Accurately noting all patient information according to confidentiality standards and HIPAA requirements

• Obtaining patient information at the time of booking an appointment

• Assisting in filling out forms, relevant documents, and patient histories

• Maintaining databases

• Coordinating office visits according to physician and patient availability

• Accepting and updating medical records for new patients

• Processing insurance information for verification

• Coordinating Lab and Radiology appointments

Health Information Management Technician

University of louisville health

November 2021 to Present

· Organize and manage health information data by ensuring that it maintains its quality, accuracy, accessibility, and security in both paper files and electronic systems.

· Uses standard operating office equipment and electronic and computer information systems to meet daily department and employee performance goals.

· Daily reconcile of patient records retrieved from individual units to daily discharge list.

· Responsible for preparing medical charts; ensure that all medical records match with dates of service.

· Responsible for sorting and scanning documents into the EMR.

· Pull medical charts upon request.

Perform quality control check on scanned documents, overlooking for accuracy and errors. Patient Administration Specialist NCO

U.S. Army Reserve

November 2021 to Present

· Responsible for supervising and performing technical and analytical duties at assigned medical reserve unit.

· Coordinate duties for Unit Commander and First Sergeant in accomplishing overall functions of the unit.

· Prepare various recurring and one- time reports.

· Manage unit and individual training and recommend changes to unit training program, schedules, and plans.

· Research, analyze, and submit documentation to resolve pay problems and inquires. Dietary Aide Supervisor

University of Louisville Health

October 2019 to November 2021

· Supervise day-to-day operations of patient meal delivery and service

· Assure employees are trained in all aspects of department and hospital operations pertinent to their jobs

· Assist in inventorying and storing incoming food and supplies as necessary.

· Manage integration of dietary services with nursing unit operation.

· Performs any or all the duties in the kitchen, tray line, cafeteria and dish rooms as required by staffing variances

· Assist the Director with preparation of Staff Schedule, Military Police

Kentucky National guard

September 2013 to September 2019

· Prepared daily logs of all visitors entering the base.

· Provided security for special military events.

· Prepared detailed reports of any incidents and provided follow-up details as required.

· Worked in small groups to accomplish complex goals within tight deadlines and standards.

· Provided emergency response security to eliminate potential danger.

· Managed police operations under supervision including law enforcement, criminal investigations, safety protocols, and civil disturbances.

Part- Time Supervisor

United Parcel Service

August 2011 to April 2013

· Meet or exceed all established standards for accuracy and productivity.

· Train, develop, and hold my workgroup responsible for safety, production, and attendance.

· Implement employee personal development plans as required to ensure the continuing professional growth of department personnel.

· Responsible to ensure that all employees always adhere to safety policies and procedures, operating in full compliance with department, station, corporate, OSHA,

Education

ASSOCIATE OF SCIENCE in Health Information Management ULTIMATE MEDICAL ACADEMY

August 2021 to Present

Skills

• Technical Skills: Epic, Cerner, Kofax, Powerchart, Microsoft Office Suite and Typing

Soft Skills: Critical Thinking, Problem Solving, time management, interpersonal skills, adaptability, and Leadership.

Industry Knowledge: Electronic Medical Records and HIPAA. (2 years)

• Healthcare Management

• Hospital Experience (3 years)

• Medical Scheduling

• Dietary Aide Experience

• Medical Terminology

• ICD-10 (1 year)

• Computer Skills

• Database administration

• Data analysis skills

• Research

• Medical terminology

• Medical records

• Epic

• EMR systems

• HIPAA

• Healthcare management

• Documentation review

• Typing

• Hospital experience

• Leadership

• Dietary aide experience

• Customer service

• Microsoft Excel

• Organizational skills

• Communication skills

• ICD coding

• Microsoft Word

• Cerner

• CPT coding

• Hospitality

• Computer skills

• Phone etiquette

Certifications and Licenses

BLS Certification

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