Customer Service Representative
Resume:
Deborah Jones-Stewart
*******@*****.***
EMPLOYMENT
Georgia Institute of Technology Customer Service Representative
Atlanta, GA Aug 2022-Present
Assist foreign nationals to register as alien residents and to obtain campus employment.
Provide instructions to access employee benefits and training.
Issue access cards to new student employees.
Resolve caller concerns. Escalation out-of-scope issues to the appropriate department.
StaffSource, Inc. Customer Support
Marietta, GA June 2020 – Aug 2022
Scanned claims and payments to member accounts. Entered demographic information to member accounts. Provided assistance in preparation of statements.
Reviewed documents for continuity and accuracy. Advised applicants of informational deficiencies. Accepted and corrected revised applications and supporting documents.
Maintain daily check sequence reports and communication trackers. Take applications and verify given information. Complete loan applications. Answer phones and take loan payments. Made collection calls.
Towelhub Administrative Assistant
Atlanta, GA January 2018 –Dec 2018
Created monthly report on refunds and shipping charge discrepancies in Excel.
Reconciled discrepancies in AR Aging Detail Report in QuickBooks.
Received and resolved customer inquiries and complaints via email and phone. Documented instances.
Received returns and confirmed adherence to refund policy. Process credit memos and refunds.
PBD Worldwide Customer Service Representative
Alpharetta, GA March 2017 -December 2017
Introduced new services and products. Clarified policies and procedures. Researched problems and provided solutions. Escalated unresolved requests. Documented all correspondence and their resolutions.
Managed high volume of calls and emails with friendly professionalism. Closely followed call scripting.
Chime Solutions Customer Service Representative
Morrow, GA May 2015 -March 2017
Assisted agents, lenders and insured parties in resolving general policy questions. Updated mortgage clauses and contact information. Researched and offered solutions to stated problems.
Assisted insured parties in initial claim submission. Escalated requests for additional assistance.
T J Bennett Realty Corp November 1987 – June 2012
Bronx, New York Manager
Interviewed and verified applicants. Prepared leases and renewals. Familiar with Section 8 program.
Created and submitted proofs of mandatory compliance and governmental and regulatory filings as required by law.
Created quarterly budgeting spreadsheets and analyzed variances.
Performed accounts payable and accounts receivable using RE Quickbooks.
Calculated and generated weekly payroll. Filed quarterly payroll reports and deposited payroll tax.
Inspected grounds and led monthly building staff meetings to ensure standards of care were met.
Confirmed tenant satisfaction with repairs and general building condition.
EDUCATION Herbert Lehman College, City University of New York Bronx, New York.
Bachelor of Science, Accounting, January 2007
SKILLS: QuickBooks, Microsoft Excel, Word, PowerPoint, Publisher, Outlook, Scanner, Copier, Fax, Internet Use, Type 38wpm, NOTARY
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