Customer Service Support Specialist
Resume:
Pamela “Denise” Birge
Glasgow, KY *****
************@*****.***
To secure a permanent position with your agency that will allow my continued growth as a person and
a professional.
Work Experience
Family Support Specialist III
Department of Community Based Services-Glasgow, KY
March 2005 to August 2018
Maintain confidential case record, keep up with policy and changes, customer service with the
community, interview clients for basic programs, determine eligibility for benefits for adult medical,
nursing homes, child medical benefits and food benefits, work with the community to help with resources,
identify appropriate resources for clients, make referral’s for clients, participate in training, establish
claims on cases when needed, communicate agency missions and explain services, provide support
services, customer service, conflict resolution when needed, provide supportive services, explain work
requirements and encourage clients, maintain caseload, ensure timeliness of cases, maintain child
support in cases, in charge when the supervisor is out, work as a team player and help other employees,
fire drills and safety inspections
Youth worker to Social service worker I
Department of Juvenile Justice-Bowling Green, KY
July 2000 to March 2005
Maintain confidentiality, Teamwork with co workers, individual and family counseling, manage files in a
timely Mannor, supervision of youth during daily activities, supervision of staff, complete drug testing as
needed, conduct drug counseling and individual counseling as well with family, daily progress reports and
weekly medicaid files, teach independent living skills, weekly progress reports to judges and community
social services workers, help with educational studies and getting youth enrolled in college classes,
inspections daily and sometimes hourly for cleanliness, safety and security, counseling with groups,
individual, family and community programs such as AA and Na and sexual offenders treatment plans, help
set treatment plans and future goals with you and community partners such as Judges and Community
social workers, help youth find jobs in the community and monitor them in the community, transport
you to and from medical treatment such as doctor’s appointments, supervision of furloughs, complete
court referrals for release of you and work in the community to get them set up with treatment plans for
mental health, AA, NA and sexual offender treatment referral in the community, community liaisons with
community services, job services, treatment plans, complete training as needed to stay up to date with DJJ
policy and procedures, Medicaid billing for service for youth, maintaining confidentiality and current case
files, in charge of youth and co workers, maintaining confidentiality with co workers and youth, update
youth workers on challenges and progress of youth and worth with them to implement proper treatment
plans, conduct facilities training in treatment team meeting, keeping supervisor update on progress and
challenges with daily notes in youth worker treatment plans, developing goals for the youth, co workers
and implementation of safety plans, implementation of discharge review of youth and development of
reaching goals, ensuring safety and security while transporting youth in the community, attend court
hearing for discharge and review, preparation of court documents in a timely manner, conduct and
develop individual treatment plans, implementing goals for the youth and employees.
Manager
Sporting Image-Glasgow, KY
November 1999 to July 2000
Hiring employees, payroll manual and computer, customer service, ordering merchandise, maintaining
inventory daily and weekly, confidential, complete nightly inventory and deposit to the bank, safety and
security of staff and customers, fire drills and proper procedures, team player, working with the owner to
get correct merchandise and implementation of correct records, receipt, working with team to implement
plans of selling merchandise.
Counselor/ Bay Advisor
Great Onyx Job Corps-Brownsville, KY
November 1998 to July 2000
Keep safety and security of residents, attend training to keep of with safety, treatment and proper
protocols, schedule student activities, take student on outing in the community, shopping and church,
held bay meetings, held fire drills, safety inspections, locker inspection, bay inspections, keep daily,
weekly, monthly activity records, counseling with students to set goals, help with GED, help residents
to find jobs and further education, work with community partners to help with release of residents
to continue goals, such as jobs and education and living independently, help residents find living
arrangements by working with family and community, committed to teamwork with co works to insure
treatment plans of individuals,
Cashier/Customer Service
HOUCHENS 1-Glasgow, KY
April 1998 to July 1999
Customer service, cashier, carry out grocery, fronting shelves with correct date of product, maintaining
policy and procedures of Houchens, cleaning, mopping, checking produce and other products for food
safety,
Answering phones, delivery driver, assistant manager
Domino's Pizza-Glasgow, KY
May 1987 to January 1999
Customer service, answering phones, placing orders, delivering orders, ordering food, maintaining
weekly inventory and daily inventory, payroll, cashing out drivers at end of shift, completing bank
deposits nightly, maintaining money for drivers, cash drawers, working as a team player, meeting with
other liaison with in dominos to keep up with policy and training of self and staff, cleaning, cooking and
maintenance records of building for safety and security, training employees
Education
Bachelor of Arts in Sociology/criminology
Western Kentucky University - Bowling Green, KY
August 2001 to May 2003
Skills
• Individual / Group Counseling
• Mental Health Counseling
• Behavioral Health
• Group Therapy
• Research
• Intake Experience
• Curriculum Development
• Case Management
• Crisis Management
• Program Development
• Hospital Experience
• Cognitive Behavioral Therapy
• Behavior Management
• Addiction Counseling
• Crisis Intervention
• Medication Administration
• Meeting Facilitation
• Administrative Experience
• Social Work
• Management
• Tutoring
• Child Protective Services
• Program Management
• Supervising Experience
• Teaching
• Child & Family Counseling
• Special Education
• Behavioral Therapy
• Motivational Interviewing
• Conflict Management
Awards
Youth worker of the year
December 2000
Youth worker of the year 2000 and 2001 of all the state Department of Juvenile Justice
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