Customer Service Associate
Resume:
Donna Ricker
Customer Service Associate
Palm Coast, FL 32137
*******@*****.***
I am seeking Employment with a Co. where I can make a positive difference. Ability Summary
I have 35 years of Experience in Telephone Sales and Customer Service. I am a Competent, Responsible Person with strong work Ethic, Integrity and Focus. Authorized to work in the US for any employer
Work Experience
Lead CEE Representative / Remote
Clean Energy Experts / Sunrun-Palm Coast, FL
July 2019 to August 2024
Inbound / Outbound calls verifying information from prospective solar leads. Updating demographics and explaining the solar options available to them in their area. This is a remote work from home position. Customer Service Representative
EOS USA-Norwell, MA
December 2017 to October 2018
Customer Service, Process Payments via Telephone. Inbound / Outbound Calls . Assist Patients with Billing questions/ Insurance. Systems : Instamed, Epic, Artiva. Receptionist/Office Assistant
George Washington Toma-East Weymouth, MA
January 2017 to October 2017
Full Time Operator. Assist with various Office Duties including AP and Scheduling. Receptionist / Concierge
Brookdale Quincy Bay-Quincy, MA
July 2016 to December 2016
Receptionist/ Concierge/ Customer Service. Answered all calls. Scheduled Appointments for Residents. Greeted Visitors. Assisted Manager and Office Staff with numerous office duties. Customer Service Associate
Convey Health Solutions-Fort Pierce, FL
June 2008 to April 2014
Customer Service via Telephone. Placing Orders and Reorders for Medical Supplies and Pharmaceuticals. Verifying Insurance.
Enrolling new Customers. Inputting Customer Information into Computer Education
High School Diploma in General
Hull High School - Hull, MA
Present
Skills
• Customer Service (10+ years)
• Call Center (10+ years)
• CSR (10+ years)
• Customer Care (10+ years)
• Customer Support (10+ years)
• Cold Calling (10+ years)
• Telemarketing (10+ years)
• Upselling (10+ years)
• Epic (10+ years)
• Inside Sales (10+ years)
• EMR Systems (10+ years)
• Insurance Verification (10+ years)
• Medical Scheduling (2 years)
• Medical Office Experience (2 years)
• Communication skills
• Medical terminology
• Front desk
• Customer service
• HIPAA
• Windows
• Sales
• Cold calling
• EMR systems
• Supervising experience
• Medical scheduling
• Organizational skills
• Medical Billing
• Hospital Experience
• Data Entry
• Patient Care
• Computer skills
• Hospital experience
• Outbound sales
• Slack
• Computer literacy
• Inside sales
• CRM software
• Salesforce
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