Development Representative Sales

Michelle Lidster

**** *. ********** ***, *******, AZ 85017

480-***-****, ****************@*****.***

August 19, 2024

Greetings!

I am applying for a Sales Development Representative position. My skill set, experience, and career interests are a great fit for this role, and I believe high sense of urgency and my desire to increase my knowledge and skills as fast as technology changes keeps my motivation and energy levels peaked.

• I think outside the box to find solutions to challenging problems. My experience working with all campaign types and in various positions within organizations gives me the advantage of understanding departmental concerns, needs, and goals.

• Extensive experience and effective interaction with internal and external customers through written, verbal, formal and informal meetings with customers allows me to identify challenges, needs, desires, goals, and ways to provide a solution.

• Multiple years furthering my education, with degrees in computer technology and business marketing have given me necessary skills in proficient use of MS Excel, Word & PowerPoint, and other systems to understand operations, identify trends, report to executives, and determine best steps to exceed goals.

• Various types of work and role experience has allowed me to nurture my management and team style, which is highly energetic, sincerely understanding, yet stern and success driven. In my years within professional organizations I have exhibited motivation and skills that I feel are necessary to meet the requirements for this position. I appreciate the opportunity to be considered for an interview.

Michelle Lidster

Michelle Lidster

2846 W. Montebello Ave, Phoenix, AZ 85017

480-***-****, ****************@*****.***

OBJECTIVE

To obtain a position as Sales Development Representative to help teams increase quality, productivity and revenue, while building and retaining client relationships. EDUCATION

AAS Chemical Dependency Counseling - (Rio Salado College) AAS Computer Technology - (Rio Salado College)

BS Business Marketing - (University of Phoenix)

MBA Technology Management - (University of Phoenix – started) WORK EXPERIENCE

Televerde:

SAP Sales Enablement Specialist 07/01/2019 – 12/28/2023

• Design, develops, and deploys blended learning training programs; high-impact in class, web-based e-learning, self-paced and on the floor to support all departments and systems on a global level.

• Facilitate the campaign activities by live call monitoring, side-by-side, and call calibrations, while identifying gaps and areas for improvement.

• Conducts comprehensive needs assessments and determines subsequent training, development and troubleshooting priorities.

• Strategically focuses on improving business results through appropriate, effective training programs that are designed on best practices, including sound instructional design and adult learning methodologies.

Sales Coach/People Development Coordinator/Call Center Trainer 03/01/2017 – 07/01/2019

• Assists with the initial selection process; screening for sales aptitude through job fairs, administer/create skill-based assessments and facilitate multi-tiered interview process.

• Onboarding using various blended learning techniques; instructor led, web-based, mentorship, role playing, teach backs, live monitoring and 1:1 to ensure knowledge is retained and methods implemented to decrease time to contribution.

• Have supported more than 800 agents, across nine call centers for various onboarding/up level tasks needed to exceed performance and quality goals. Sales Support Specialist/SDR/ISR (with various clients) 04/2012 - 03/01/2017

• Develop close partnership with client sales representatives on a frequent basis to optimize sales demand, sales strategy collaboration, and acceleration activities to formulate sales forecast and grow the pipeline funnel needed to exceed quotas.

• Pipeline exceeding $57M, with over $22M in closed won deals within a five-year period.

• Negotiate and close sales on SMB opportunities throughout assigned territories and across Microsoft channel.

Channel Sales Associate (strategic partner community) 01/2009 - 06/2009

• Develops and maintains long-term client relationships, helping grow revenues and profits for Televerde.

• Acquire new business, grow existing business, assesses needs, helps resolve issues and enhances relationships of NetApp partner community accounts. Sales Associate (strategic team) 08/2007 - 01/2009

• Identify new business prospects, potential sales opportunities, propose solutions and close business.

• Developing and delivering SOW’s to the Client, processing PO’s and facilitating and overseeing effective implementation and execution of all aspects of the client’s projects. Project Coordinator 10/2006 - 08/2007

• Manages the relationship with assigned clients and acts as a liaison on campaign issues between multiple parties to include the Client, Sales, Data Services, Call Center Management team, while assisting sales in defining terms and objectives for rollovers and additional campaigns.

• Research and review client's company, products, services, target market, competitors and gather detailed information about client’s business, sales structure, marketing strategies, campaign objectives, client training.

• Oversee campaign implementation & completion activities to include; data, service requests, calling strategies, test progress, run reports, campaign analysis, and manage work flow.

Teleservices Representative 02/2005 - 10/2006

• Maintain and expand the database of prospects through accurately obtaining and entering new customer data.

• Meeting performance objectives for all types of campaigns to include Contact Discovery, Data Scrub, Event Recruitment, Profiling and Lead Generation. High Speed Enterprises:

Franchise Manager (multiple franchise locations simultaneously) 11/2009-11/2010

• Identify areas for improvement to reach profitability goals.

• Report and manage daily operations to include; inventory, systems reporting, ordering, team performance, systems, training, development, growth, opportunity for expansion, team recruitment, franchise requirements, and audits.

• Identify areas for growth and improvement for entire company. National Home Remodelers:

Call Center Manager 1998-2001

• Collaborate with Executive Management Team to ensure alignment of company goals and operations.

• Maintain and improve employee moral through effective leadership.

• Monitor performance, coach, and develop to ensure effective coaching practices are met with agents.

• Ensure key performance indicators are set and monitored.

• Effectively cascade messages from executive management through the call center.

• Maintain adequate staffing, training levels and efficient operations. Responsible for scheduling of agents.

• Monitor programs and procedures to ensure continuous improvement of client driven performance indicators.

• Collaborate with internal and external customers to establish performance standards to meet service goals.

• Identify service failures or customer concerns and recommend solution options, effectively escalate problematic issues to the right decision maker.

• Participate in the recruiting, hiring and development of Agent Performance Managers and TSR’s to build a team of high performers.

• Drive the execution of call center initiatives through Call Center staff. ADDITIONAL INFORMATION

Completed level 1 & 2 Project Coordinator University Completed Advanced Excel 2-day Training

Participated in Toast Masters Televerde Corporate

Miller Heiman Sales Training

VITO Selling Training

Dale Carnegie (1 week in person sales training)

SFDC Systems Training

Marketo Systems Training

Pardot Systems Training and Lead Management

Tout App Systems Training/Power User

Outreach Systems Training/Power User

Personal Protective Equipment Product Training

Tech Team (plan, implement and support agents)

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