Service Supervisor Team Members
Resume:
DeLand, FL *****
********@*****.***
EDUCATION AND
TRAINING
Work Base Training 2015 - 2016
Job Corps Center, San Marcos, TX
Work Base Training 2013 - 2015
Job Corps Center, St. Petersburg, FL
Penn Foster College, St. Petersburg,
FL
September 2014
SUMMARY
Results-oriented Service Supervisor with over ten years of experience is currently located in DeLand, Florida. Is able to effectively supervise employees and manage day-to-day activities in the workplace. Outstanding delegation, prioritization, scheduling, maintenance repair, and problem solving. Adept at providing prompt and accurate information to customer queries. As well as maintaining well functioning equipment for a consistent work environment.
SKILLS
EXPERIENCE
SERVICE SUPERVISOR
Greystar (Infinity at the Rim Apartments) San Antonio, TX July 2023 - Current
(Mid-Rise)
NIQUAWEN ELRIDGE
• Maintenance Management
Experience
• Service Order Flow
• Problem Resolution
• Task Delegation
• Property/Apartment Maintenance
• Handyman
• Electrical, Drywall, Plumbing,
Carpentry, Remodeling
• Safety Requirements
• Attention to Detail
• Ensured all equipment was maintained in safe working order by performing regular maintenance checks.
• Monitored daily performance of team members to ensure compliance with company standards.
• Monitored/ ordered inventory for replacement parts, tools, supplies needed for repairs, equipment
• Reviewed financial statements regularly to ensure proper allocation of resources across the organization.
• Developed and implemented departmental policies and procedures for efficient operations.
• Conducted weekly meetings with team members to discuss goals and objectives.
• Investigated customer complaints about product quality issues due to malfunctioning equipment.
• Recruited, interviewed, hired, evaluated, promoted, disciplined employees as needed.
• Recorded completed repairs, all further repairs required and parts to be ordered for service queries
NE
SERVICE SUPERVISOR
Greystar (Signature Ridge Apartments) San Antonio, TX August 2022 - July 2023
(Garden Style)
ASSISTANT SUPERVISOR
Greystar (Preston Peak Apartments) San Antonio, TX June 2021 - August 2022
(Garden Style)
ASSISTANT MAINTENANCE
Knightvest Management (Preston Peak Apartments) San Antonio, TX January 2019 - June 2021
(Garden Style)
• Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
• Addressed areas that needed improvement and observed team's performance.
• Collaborated closely with upper management on projects to ensure efficient solutions were met
• Monitored daily performance of team members to ensure compliance with company standards.
• Performed regular inspections of work areas to identify potential safety hazards.
• Ensured all equipment was maintained in safe working order by performing regular maintenance checks.
• Completed work orders in an efficient manner meeting established deadlines, kept accurate records of all work done
• Assisted in maintaining inventory of tools, equipment and supplies, keeping accurate records for purchasing
• Performed regular inspections of work areas to identify potential safety hazards or prepare vacant units for new residents
• Supervised/assisted team of employees and delegated duties and responsibilities to each member as needed
• Adhered to quality assurance procedures during every stage of the service process.
• Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
• Ensured all equipment was maintained in safe working order by performing regular maintenance checks, such as re-key locks, replace light bulbs, broken globes, exterior damages, etc..
• Performs corrective maintenance and satisfied residents' needs following company procedures when performing service request
• Assisted in maintaining inventory of tools, equipment and supplies, keeping accurate records for purchasing
• Performed regular inspections of work areas to identify potential safety hazards or prepare vacant units for new residents
• Adhered to quality assurance procedures during every stage of the service process.
• Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
• Ensured all equipment was maintained in safe working order by MOVING ASSOCIATE
Two men in a Truck November 2017 - January 2019
CERTIFICATIONS
performing regular maintenance checks, such as re-key locks, replace light bulbs, broken globes, exterior damages, etc..
• Performs corrective maintenance and satisfied residents' needs following company procedures when performing service request
• Wrapped furniture and personal items in protective materials such as blankets or plastic wrap.
• Organized and labeled items to ensure efficient unloading at the destination.
• Ensured all safety protocols were followed while operating vehicles and handling heavy objects.
• Communicated professionally with customers throughout the moving process providing updates when necessary.
• Loaded and unloaded furniture, appliances, boxes, and other items onto trucks for residential moves.
• Performed routine maintenance on moving vans including checking fluid levels, tire pressure.
• Driver's License (Non-CDL Class C)
• CPO certified
• Technician Type Universal
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