Customer Service Relations

DA Donna Arndt

Milwaukee, WI ***** 414-***-**** ***************@*****.***

PROFESSIONAL

SUMMARY

Adept at conflict resolution and customer relations, I enhanced loyalty and satisfaction at Penny Mustard Furnishings by expertly managing high-stress situations and complaints. My proficiency in Microsoft Excel and critical thinking skills contributed to efficient problem-solving and data management, ensuring timely and accurate service delivery across roles. SKILLS Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Data Entry

Customer Relations

Problem Resolution

Call center experience

Computer Proficiency

Conflict Resolution

Money handling abilities

Complaint Handling

Microsoft Excel

Complaint resolution

Professional telephone demeanor

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 09/2022 to CURRENT Penny Mustard Furnishings Greendale, WI

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Responded to customer requests for products, services, and company information.

CAPTIONING ASSISTANT 08/2017 to 09/2022

CAPTEL Milwaukee, WI

Used keyboards by typing corrections and other words. Enhanced customer satisfaction by providing timely and accurate captions for various media platforms.

Continuously updated industry knowledge through professional development opportunities, staying current with best practices in captioning technology.

Played a key role in maintaining company reputation by ensuring the delivery of error-free captions across all projects. ELEMENTARY SCHOOL SECRETARY 01/2001 to 08/2017

Milwaukee Public Schools, MPS Milwaukee, WI

Maintained a welcoming atmosphere in the front office by greeting visitors professionally and addressing their inquiries promptly. Coordinated substitute teacher placements to minimize disruptions in classroom instruction.

Assisted in creating a safe learning environment for students by monitoring visitor access to campus facilities during daytime hours. Facilitated communication among staff members by managing phone calls, distributing mail, and updating bulletin boards regularly. Ensured timely distribution of important announcements to staff members through email or printed memos.

EDUCATION Pulaski High School, Milwaukee, WI

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