Objective
Enthusiastic and driven individual who consistently maintains an energetic and positive attitude, with a passion for helping people. I possess strong skills in customer service, communication, time management, and task prioritization. I thrive in team environments, contributing effectively to achieve desired outcomes. Proficient in taking and following directions, I understand and apply workplace policies and procedures efficiently. With a determined, focused, and hardworking nature, my high work ethic and integrity ensure the successful completion of all tasks. Additionally, I have comprehensive project coordinator experience, including project planning, resource allocation, risk management, stakeholder communication, and performance monitoring, making me an asset in achieving successful project outcomes.
Core Strengths
Communication Skills
Client Relations
LMS & ERP Systems
Project Coordination
Billing Specialist
Hospitality Services
Microsoft 365 Suite
Event Planning
Property/Office Management
Adaptability
Dependability
Administrative Savvy
Professional Experience
RW Dake Construction Project Coordinator/Billing Specialist Owings Mills, Maryland 2023 – 2024
Invoice Creation: Prepared and issued detailed invoices for completed jobs, ensuring accuracy and timely delivery to clients.
Scheduling: Developed and maintained comprehensive Excel schedules for past, current, and upcoming jobs, ensuring all relevant information is up-to-date and easily accessible.
Accounts Payable Management: Coded AP invoices accurately for payment processing, ensuring compliance with company policies and procedures.
Transaction Entry: Entered receipt transactions into the appropriate job accounts, maintaining precise financial records.
Financial Reporting: Generated and analyzed gross profit reports for management review, providing insights into financial performance.
Client and Company Meetings: Attended and participated in meetings with clients and company representatives to discuss project scope, costs, and timelines.
Schedule Maintenance: Maintained the accuracy of project schedules, promptly updating dates, times, and cancellations as necessary to reflect current project status. Columbia, Maryland *****************@*****.*** 240-***-**** 2
Job Status Management: Oversaw and updated job status on shared websites with clients, ensuring all stakeholders have access to the most current project information.
Provide professional, efficient and exceptional service at all times. Westar Distribution Receptionist/Admin Assistant Odenton, Maryland 2022 –2023
Provide professional, efficient and exceptional service at all times.
Answer phone calls and emails to assist customers.
Take orders for parts over the phone.
Use software to invoice customers.
Data entry/Filing/Input billing information
Input/Fax accounting information for clients.
Update stock from warehouses in MD and CA
Route clientele to appropriate departments as needed.
Manage orders and billing for all warehouses.
Use excel and other Microsoft office suite software to manage workload.
Place orders for stock for all departments and handle replacement orders.
Assisted with receipt, stocking and maintenance of supply inventories.
Work on conversion of store part numbers to system part numbers/coding.
Manage cleanliness of office space and kitchen
Carrabba’s Italian Grill Server Bowie, Maryland 2022 – 2022
Greeted guests, review menu items and specials, take food and drink orders accurately and with a positive attitude.
Served food and drinks to tables, in a timely manner.
Engaged with customers in a friendly manner.
Paired alcoholic beverages such as wines and whiskeys to the right meal and guest.
Ensured customer satisfaction by paying attention to details and requests being made.
Ensured tables are enjoying their meals and take action to correct any problems.
Exhibited initiative to complete side work and restock items.
Effectively worked and operated in a fast-paced environment where teamwork and individual time management is critical.
Maintained knowledge of the menu to be able to: suggest items, such as drinks, appetizers, entrees and desserts in an outgoing, friendly and timely manner. Perfect Office Solutions Assistant/Receptionist/Sales Lanham, Maryland 2021 - 2022
Managed a full-service location with several different start-up businesses.
Updated Excel Sheets
Directed clients around buildings.
Placed office orders.
Distributed mail and packages
Checked and responded to emails consistently.
Created leases for new business.
Turned over offices when tenant's leases are up. 3
Cleaned and restocked as necessary.
Collaborated with community members.
Sold office spaces to starting entrepreneurs.
Managed administrative & receptionist task and responsibilities (answering phones, filing, emails, data entry, invoice/software usage)
Longhorn Steakhouse Server /To Go Specialist Columbia, Maryland 2018 - 2021
Greeted guests, reviewed menu items and specials, took food and drink orders, and brought food and drinks to tables, in a timely manner.
Ensured customer satisfaction by paying attention to details in requests being made.
Exhibited initiative to complete side work and restock items.
Effectively worked and operated in a fast-paced environment where teamwork and individual time management is critical.
Handled orders, with Point of Sale (POS) system, in person and by phone.
Maintained knowledge of the full menu to be able to: suggest items, such as drinks, appetizers, entrees, and desserts in an outgoing, friendly and timely manner.
Ensured customer satisfaction by paying attention to details in requests being made.
Accurately manage cash handling processes, packed to-go and catering orders. Performed side duties including answering phones, cleaned workstations, stocked to-go area, expedited orders and running food.
Organized and effectively executed the multiple order system with 100% accuracy. Ninja Be Party Pro/ Host Columbia, Maryland 2018 - 2018
Created a fun and engaging experience for event guests by being courteous, friendly and professional.
Ensured great memories were being made and guests were completely satisfied.
Managed party groups through every step with a warm and positive attitude: welcoming, checking-in, activity participation, and in-party room celebration, including serving refreshments, leading in games, and attended to guest needs.
Exercised the ability to keep large groups engaged while appropriately correcting behavior when needed by being the rule enforcer and the life of the party.
Coordinated, planned, and executed guest parties by organizing menus, spaces and special requests.
Managed reservations by phone, met scheduling demands and food orders in time to avoid overbooking.
Decorated and set tables in accordance with party themes and age groups.
Coordinated event planning for special events.
Handled money transactions with 100% accuracy.
Education
University of Phoenix, Associate of Arts (AA), Business Fundamentals, Expected graduation 2026 Long Reach High School Diploma May 2018