Abu Dhabi Customer Service

PROFESSIONAL EXPERIENCE

RECEPTIONIST

Mauve Spa Abu Dhabi, UAE

June 2023 – March 2024

Greet and welcome clients as they arrive at the salon.

Prepare basic accounting like accounts receivables and payables as well as petty cash reports.

Assisting the PRO for processing visa, renewal Daman, EID and some documents need to be submitted.

Organize documents, input data and keep accurate and thorough financial records ( Billing, Expenses and etc.) using Microsoft Excel.

Process payments and maintain accurate records.

Provide information about the salon service and products to clients.

Schedule appointments and manage the salon’s appointment book.

Answer phone calls and respond to client inquiries.

Assists in maintaining inventory of retail products and replenishing supplies.

Coordinate with stylists and technicians to ensure smooth flow of appointments.

Handle client feedback, and complaints, and professionally resolve issues.

Collaborate with the salon team to create a warm and welcoming client atmosphere.

COUNTER SALES ASSOCIATE

Brot The German Bakery Abu Dhabi, UAE

Aug. 2021 – May 2023

Greet and serve walk-in customers providing high level service through product knowledge and based on the set procedures.

Receive and handle cash payments including exchange and money transactions while following the set policies.

Take part in the opening and closing duties in compliance with the norms and internal procedures.

Maintain and report all records such as; the daily training, taste panels and wastage forms and report any complaints or operation issues to the Manager.

Ensure all operation details are clearly communicated to the team as part of maintaining a proper handover process detailed in the log book.

Ensure a clean environment by implementing hygiene practices such as “Clean as you go” policy and sanitation of the counter display.

Receive the daily orders, check the items according to the order specifications, display them in the presentation fridge and replenish regularly while maintaining hygiene and presentation standards.

Receive and prepare take away orders making sure they are wrapped according to standards and take special orders from customers.

RECEPTIONIST cum BARISTA

Seven Wellness Abu Dhabi, UAE

Dec. 2020 – July 2021

Welcoming all visitors according to our Customer service standards; check temperatures of the clients entering the space as and when required.

Familiarise with the online system (MINDBODY) and update the system as required by management & clients.

Knowledgeable about products, services, programs and pricing

(yoga classes, workshops, massage services, retail, etc).

Assist in client communication via whatsApp & social media platforms; respond when required in a professional manner.

Prepares all types of house beverages from coffee, tea, hot chocolate and smoothies and RAW VEGAN menu items.

Assist the reception staff & café team in maintaining health & safety standards behind and presentations.

Report to the Center Manager any maintenance issue that you make come across with the club interior and or cleaning equipment.

GUEST SERVICES ASSOCIATE cum CASHIER

Emaar Entertainment LLC Dubai, UAE

May 2019 – April 2020

Managing the Airport Counter.

Adheres to the cash handling policies of KidZania.

Records and reports to the Management on all incidents, malfunctions, or customer complaints.

Amanda C. Domingo

Mobile No. 009**-**-***-****

Email: ********@*****.***

PROFILE

Dedicated and organized Receptionist providing exceptional customer service and administrative support in a fast paced salon environment. Skilled in appointment scheduling, managing phone calls and maintaining a welcoming

atmosphere positive environment.

SKILLS

Cash handling.

Knowledge and experience in using computer

system (FRESHA, POS, MS Word, Excel and

Outlook).

Excellent customer service and communication

skills.

Sales knowledge and product promotion.

Teamwork, multi-taskin and positive attitude.

SEMINARS / TRAININGS

November 2022 - ESSENTIAL FOOD SAFETY

TRAINING (Valid till November 2027)

February 2020 - DEVELOPING ENABLING

ENVIRONMENT IN EARLY YEARS

January 2020 - CHILD OBSERVATION IN EARLY

YEARS

December 2019 - LEARNING THROUGH PLAY IN

THE EARLY YEARS

AWARDS

September 2021 - EMPLOYEE OF THE MONTH

(KIDZANIA Abu Dhabi, UAE)

EDUCATIONAL BACKGROUND

Bachelor of Arts Major in Communication Arts

Colegio De San Lorenzo

Quezon City, Philippines

2000

Knows and understand the activities and functions of Airport Counters, Migration areas, and Guest relation area.

Ensures daily check of the Airport counter, Migration, and guest relation desk to assure the correct operative conditions.

Ensures awareness and adherence to the Enrty and Exit standard operation procedures.

Ensures cleanliness and safety of the assigned work station at all times.

Provides customers with a high level of service.

Completes other tasks as assigned by the Line Manager.

Adherence to Policies Policies and Procedures.

Ensures professional image in line with the established grooming standards.

Ensures attendance by the shift schedule.

Behaves in line with the Code of Conduct Policy and refrains from inappropriate behaviorespecially in front of customers.

Acts in line with the Health, Safety & Security procedures. CUSTOMER SERVICE REPRESENTATIVE

Thrifty Car Rental Abu Dhabi, UAE

June 2014 - November 2017

Dealing with the customer within a pleasant, professional, and efficient manner providing best in class customer service and products.

Ensure a high level of customer satisfaction and enhance the brand image to meet and exceed set standards.

Achieve group revenue target for daily, weekly, and monthly rentals for the branch.

Should maintain counter as per ThriftyInternational Standards. Image audit and operational audit.

Ensure that all documents and system accuracy is maintained and relevant documents are obtained at the time of checkout and scanned clearly in the system.

Manage the pre-check-ins daily and ensure that the closing of rental is done without delay. Justification of unclosed rentals.

Manage the fleet availability at the branch at all times, especially while the branch manager is not available, to ensure walk-in targets are achieved

Ensure shift closing is done as per set standards and that there no variances. Vehicle inventory, manual docs, cash, etc., are properly handed over and acknowledged. To settle any variances within 24 hours.

SECRETARY/RECEPTIONIST/ACCOUNTS ASSISTANT

Fineline Interiors Abu Dhabi, UAE

May 2009 - May 2014

Project a professional company image through in-person and phone interaction. Greet and assist visitors, clients, and vendors. Answer phones, direct calls and respond to inquiries.

Checking the daily sales and cash purchased.

Assisting the PRO for processing visa, renewal Daman, EID and some documents need to be submitted.

Organize documents, input data and keep accurate and thorough financial records ( Billing, Expenses and etc.) using Microsoft Excel.

Assisting with research, filing, data entry, and recording and maintaining correct and complete financial records.

Generate, amend documents such as inquiries, quotations, LPO’s, invoices, reports, memos, letters, and other presentation software such as Microsoft Office.

Prepare basic accounting like accounts receivables and payables as well as petty cash reports.

Perform administrative posts such as photocopying, faxing. And mailing. Open, sort, and distribute incoming correspondence, including faxes and Email. Collect prices and maintain an inverntory of office equipment and supplies. Send and receive delivered packages.

Organize response to correspondence containing routine inquiries. File and retrieve organizational documents, records. And reports and maintain hard copy and electronic filing system.

Provide administartive support in each department to ensure that operations are maintained in an effective, uo to date, and accurate manner. Sustain confidentiality in all aspects of client, staff, and agency information.

May conduct research, compile data and prepare papers for consideration and presentation to the Managing Director and staff. Other duties as assigned.

WAITRESS

The Bite Rite Café Abu Dhabi, UAE

November 2007 - April 2009

Escorts customers to their table.

Inform customers of daily specials.

Talk about the menu to patrons and answer all questions about menu items.

Stock service areas with suppliers such as coffee, food, and utensils.

Prepare hot, cold, and mixed drinks for patrons.

Take reservations.

Train new restaurant employees on the restaurant’s culture and practices.

WAITRESS cum CASHIER

Abu Dhabi National Hotels Abu Dhabi, UAE

April 2005 - May 2007

Maintain a high level of customer service.

Achieve sales targets as well promotion,

Staff counters using micros and following the HACCP system.

Oversee and manage the inventory control of the unit.

Responsible for ordering and receiving the product during the operation.

Responsible to close the cash sales and drop in the safe box.

Contact this candidate