Customer Service Representative

PROFESSIONAL SUMMARY

Proactive Member Service Representative with comprehensive

experience in banking and customer service. Skilled in critical thinking, dispute resolution, and policy compliance, delivering exceptional support and maintaining member satisfaction. Strong background in financial transactions, account management, and team collaboration, seeking new opportunities to advance career.

WORK HISTORY

Member Service Representative, 09/2023 to 08/2024

Contractor With Tential for Navy Federal Credit - Winchester, VA Crew Member, 11/2022 to 05/2023

Dunkin' Donuts - Front Royal, VA

Supervised daily operations, ensuring smooth workflow and adherence to company standards. - Managed and trained team members, fostering a collaborative and efficient work environment. - Handled customer inquiries and resolved issues promptly to maintain high levels of customer satisfaction. - Oversaw inventory management and ordering, ensuring stock levels were maintained.

Barista, 09/2020 to 09/2021

Starbucks - Front Royal, VA

Delivered exceptional customer service, ensuring a welcoming and friendly environment for all customers. - Prepared and served a variety of coffee and tea beverages, adhering to Starbucks' quality standards. - Managed cash transactions efficiently and accurately. - Maintained a CONTACT

Address: 1169 Elm Street Front Royal,

VA 22630

Phone: 540-***-****

Email: ***********@*****.***

WWW: Bold Profile

SKILLS

CAMERON HUBBARD

Dedicated and detail-oriented Member Service Representative with experience at Navy Federal. Skilled in critical thinking and providing accurate information within organizational policies and compliance. Adept at assisting members with their banking needs while maintaining a professional and friendly demeanor. Committed to delivering exceptional customer service and ensuring member satisfaction. **Professional Experience:** **Member Service Representative** • Contracted through Tential for Navy Federal

*September 2023- August of 2024* - Provided accurate information to members in compliance with Navy Federal policies. - Assisted members with various banking needs, ensuring a professional and casual conversation. - Demonstrated strong critical thinking skills to resolve member issues effectively. - Maintained high standards of customer service, contributing to member satisfaction and loyalty.

•

• Customer Service

• Financial Transactions

• Customer Support

• Credit Union Knowledge

• Banking knowledge

• Call center experience

• Dispute Resolution

• Account Management

• Policy understanding

• Client Education

• Teamwork and Collaboration

• Relationship Building

Calm and Professional Under

Pressure

•

• Money handling abilities

• Microsoft Office

• Understanding Customer Needs

• Product Knowledge

• Professional telephone demeanor

• Work Prioritization

• Transaction Processing

• Remote Office Availability

• Account updating

• Inbound Call Management

• Call Center Operations

• Following scripts

• Brand representation

• Document and Records Management

• Office equipment proficiency

• Multi-line phone talent

• Product Education

clean and organized workspace, following health and safety guidelines. - Assisted in training new employees, providing guidance on company procedures and customer service techniques.

EDUCATION

High School Diploma, 05/2023

Skyline High School - Front Royal, VA

Contact this candidate