Data Entry Specialist

S H I R L E Y W A L M S L E Y 210-***-**** ************@*****.*** San Antonio, TX

Data Entry Specialist

Dynamic and results-oriented professional with a proven track record in accurate and timely data entry, adept at navigating fast-paced and ever-changing work environments. Leverage excellent computer skills and a commitment to delivering exceptional client services, and thrive in roles that require flexibility and adaptability. Excellent remote support enhances service levels through efficient problem-solving and effective leadership, providing invaluable support to team members and clients.

AREAS OF EXPERTISE

Data Entry Support Computer Program Proficiency Document Review / Validation Remote Management Service Eligibility Verification Procedures Customer Data Confidentiality

PROFESSIONAL EXPERIENCE

RECORDS CLERK IBEW LU 60 (Ultimate Staffing) San Antonio, TX Feb 2023-Present

Organize and maintain paper and electronic filing systems. File documents according to established procedures. Retrieve documents and information as requested. Scan paper documents and upload digital copies. Sort physical records for storage. Create labels using MS Office. Assemble new-member packets, Operate printers, postage and other office equipment. Other duties as requested.

Sort and consolidate 1000+ Union member files, historical union documents, records, and photos, ensuring a more efficient records retrieval process for office staff.

CUSTOMER SUCCESS REPRESENTATIVE Real-Time Technologies Miami, FL Oct 2022-Mar 2023

In a remote capacity, delivered technical support for RTPOS software used in Metro by T-Mobile stores and independent wireless retailers nationwide, optimizing operational efficiency and ensuring client support.

Improved user proficiency and satisfaction by providing clear Data Entry Support

functions, and features, fostering a smoother workflow.

DATA ENTRY OPERATOR General Dynamics Information Technology Bossier City, LA Jun 2021-Jul 2022

Served in a remote capacity. Conducted registration intake, provided helpline support, and documented validation for FEMA COVID-19 funeral assistance and other declared disasters, ensuring accurate and timely assistance to applicants.

Identified and resolved stagnant FEMA disaster assistance cases as part of a specialized "rework" team, ensuring timely processing and preventing applicants from reapplying.

Met crucial processing deadlines and safeguarded applicants from the need to resubmit requests for assistance.

Purged duplicate files and reviewed data for deficiencies, addressing errors and ensuring data integrity.

Conducted outbound calls to applicants and third-party vendors and web searches to validate data, which enhanced the accuracy and completeness of information.

CAPTIONING AGENT Sorenson Caption Call San Antonio, TX May 2017-Mar 2020

Provided captioning communication services to the Hearing Impaired using voice recognition technology, which facilitated seamless communication for individuals with hearing challenges.

Transcribed live phone conversations, adding punctuation, correcting text, and editing format during calls, ensuring clear and accurate communication.

Met or exceeded company performance metrics for speed, accuracy, and productivity, resulting in improved accessibility and satisfaction for clients.

CUSTOMER SERVICE REPRESENTATIVE Convergent Outsourcing San Antonio, TX Feb 2015-May 2017

Addressed inbound inquiries regarding customer utility accounts and services, ensuring prompt and accurate assistance to enhance customer satisfaction. Known for establishing trusted relationships.

Scheduled service starts, stops, and repairs, and managed power outage reports and gas emergencies, swiftly to ensure uninterrupted utility services and customer safety.

EDUCATION

St. Philips College Continuing Education Course Certificate Program:

Business Administration San Antonio, TX

Technical Toolbox: Windows 11, MS Outlook, Excel, Office, Google Docs

Adobe Acrobat Pro, Slack, SABRE, Ring Central, NICE,

Proprietary CRM software.

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