Customer Service Rep
Resume:
Afton Fullwiley
Customer Service Rep/ Switchboard
Waukegan, IL 60085
**************@*******.***
Authorized to work in the US for any employer
Work Experience
Customer Service Rep/ Switchboard
Vista Health Systems
August 2010 to Present
The primary duties of a switchboard operator include answering telephone calls, which may consist of multiple lines and extensions. Switchboard operators answer calls using professional telephone etiquette.
• Answer inbound calls and route accordingly to appropriate extensions.
• Place outbound calls as requested by staff or customers.
• Respond to inbound requests for information or directory services Customer Service Rep
All Heart Uniform Company
March 2008 to July 2010
Inbound/Outbound calls.
Process transactions.
Compose documents.
Provide efficient customer service.
Customer Care Specialist
H&R Block
December 2007 to March 2008
Computed State/ Federal taxes.
Credit/Charged accounts.
Ensure the confidentiality of each client by following all company procedures. Take incoming calls from clients to answer tax questions. Customer Service Rep
LTD Commodities
August 2007 to January 2008
Seasonal Position)
Customer demographics.
Answer high call volume calls.
Open accounts.
Educate/inform customers on products/services.
Front Desk Receptionist
Great Lakes Child Development Center
November 2000 to July 2007
Greeter. Collect/process payments.
Assist teachers with pupils.
Proofread documents.
Compose spreadsheets.
Expedited communication between staff.
Education
Diploma
Waukegan High School
May 1999
Skills
• Customer Service
• Customer Care
• Call Center
• CSR
• Customer Support
• Excel
• Front Desk
• Microsoft Word
• Microsoft Office
• Microsoft Outlook
• Proofreading
• Phone Etiquette
• Multi-line Phone Systems
• Cold Calling
• Administrative experience
• Cash handling
• Communication skills
• Cash handling
• Cold calling
• ERP systems
• Cash register
• SAP
• Typing
• Phone etiquette
• Data entry
Certifications and Licenses
Driver's License
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