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M A N A G E M E N T P R O F E S S I O N A L

K R I S T KH Y H A L T E R

Adaptability and Analytical

Leadership in developing, interpreting, and

leading Implementation of policies,

strategies, and outcomes

HEDIS care cap closures

Supported Revenue Cycle Management

activities

Microsoft Office Suite

Kronos, Peoplesoft, Paycor, ADP

Centricity, GM, EPIC, Athena, e-Clinical,

Allscripts, MediTech

Develop systems for tracking ISP, billing, and

programmatic data as assigned

Highly skilled and motivated professional with 20 + years in leadership and 23 years combined experience in Health Care and Human Service Operations. Proven ability to assess and manage complex problems. Successful with intense and demanding environments, providing decisive team leadership and structure with a record of motivating and developing employees. Purposeful, detailed-oriented, and highly motivated leader S K I L L S

Profile

E D U C A T I O N

Duquesne University

1994-1998

BACHELOR SCIENCE NURSING

Keller School of Management

2012-2014

MASTER OF BUSINESS ADMINISTRATION

E X P E R I E N C E

HCA Healthcare Hermitage, TN

Crucial Care - Guidewell Orlando, FL

PRACTICE MANAGER III - CARDIOLOGY 2023-2024

Planned, developed, organized, implemented, and directed the day- to-day functions to ensure compliance, efficiency, and patient satisfaction

Manage staff performance including supervising,

coaching/counseling front office and clinical staff daily and interviewing, hiring, and training new staff

Addressed & solved issues raised by physicians, employees, and patients

Provides satisfaction and personal growth for employees. 412-***-****

Viera, FL 32940

******.******@*******.***

FACILITY DIRECTOR - EMERGENCY DOCTORS 2020-2022

Planned, developed, organized, implemented, and directed the day- to-day functions to ensure compliance, efficiency, and patient satisfaction

Manage staff performance including supervising,

coaching/counseling front office and clinical staff daily and interviewing, hiring, and training new staff

Addressed & solved issues raised by physicians, employees, and patients

Responsible for profit and loss of the practice

Provides satisfaction and personal growth for employees. E X P E R I E N C E KH

Health First Medical Group Melbourne/Viera, Florida Successfully managed overall operations, development of the medical practice; Internal Medicine, Family Practice, Pediatrics, Gynecology, Neurology, and Nephrology

Management of 46 personnel: 12 Providers and 34 employees

(interviewing, hiring, payroll, counseling, performance appraisals, discipline, and termination

Building management from maintenance, construction projects, and safety inspections for multiple facilities

Information resource and ambassador to patients, physicians, and staff Policy and Procedure Review Committee

PRACTICE MANAGER ~MULTIPLE SPECIALTIES 2014-2019

A C H I E V E M E N T S

Six Sigma Lean - Yellow Belt

99th%tile Patient Satisfaction

Scores

Excellence in Leadership Training

Effective Leader & Situational

Leadership, SMART goals,

Positive Discipline, Performance

Evaluation, High-Performance

Teams, Managing Conflict in the

Workplace, Emotional

Intelligence, Performance

Management, H.R. Essentials

Integration Committee, Council of

Accreditation (COA) Committee,

Incident Management

Committee, Employee Retention

Committee

OPTIONS PROGRAM MANAGER 2012-2014

Policy and Procedure review and implementation following County/State/Federal guidelines

Review all department-generated Individual Support Plans budgets for service authorization and quality assurance standards Establish / Maintain positive and productive working relationships with outside agencies and County/State representatives

Liaison with the agency's finance department as needed in tracking service authorization errors and billing resubmissions. Familylinks, Inc Pittsburgh, PA

SERVICE AUTHORIZATION MANAGER 2005-2012

Familylinks, Inc Pittsburgh, PA

Policy and Procedure review and implementation; including County/State/Federal guidelines and Quality Assurance Standards Review all department-generated ISP budgets for service authorization Establish / Maintain positive and productive working relationships with outside agencies and County/State representatives

Department contact for all external provider agencies requiring assistance with discrepancies through the Promise Medical Assistance system. Liaison with the agency's finance department as needed in tracking service authorization errors and billing resubmissions.

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