Customer Service Social Media

Shaila Smith

Experienced Customer Service Professional

Henderson, NC 27536 • 313-***-****

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Detail-oriented customer service and management professional experienced in delivering stellar customer service; who is self-motivated; proficient in conflict resolution; with strong administrative skills.

P R O F E S S I O N A L E X P E R I E N C E

ECT Entertainment Detroit, MI 2003 – 2023

Manager/Marketing Professional

Planned and organized musical concerts and recording events worldwide.

Maintained detailed scheduling of all events.

Managed artists.

Developed and executed marketing strategies for scheduled events via radio, and social media to increase participation

Sam’s Club Dover, DE 2016 - 2019

Membership Coordinator, Membership/Marketing Team Lead, Front End Bakery/Deli Manager

Provided member service by acknowledging the member and identifying members’ needs.

Assisted members with purchasing decisions; locating merchandise; resolving member issues and concerns.

Promoted products and services throughout the Club.

Provided guidance, training and support to team members.

Complied with company policies, procedures, and standards of ethics and integrity by implementing related action plans.

Provided extraordinary customer service.

Bright Transportation Detroit, MI 2003 – 2016

Manager

Assigned tasks and work hours to staff. Dispatch.

Trained workers in company policies and procedures and customer service.

Assisted in daily administrative tasks.

Communicated directly with vendors and clients to assure accuracy of scheduled trips.

Processed online and phone orders ensuring quality customer service was delivered.

Maintained customer accounts by processing payments and billing statements.

Tri-L Christian Academy Orlando, FL 2000 - 2003

Teacher/Front Desk

Grade homework and tests, and compute and record results, using answer sheets or electronic marking devices.

Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.

Enforce administration policies and rules governing students.

Observe students' performance and record relevant data to assess progress.

Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.

Delivers an engaging, positive and authentic customer experience with all parents and visitors.

E D U C A T I O N

Henry Ford College Detroit, MI January 2007

Associate Degree – Business Management

Jones High School Orlando, FL May 1997

High School Diploma

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