Business Analyst Scrum Master

ESTHER PELA

856-***-**** Cherry Hill, NJ **********@*****.***

PROFILE

Experienced professional with several years across various sectors. Skilled in relationship building, decision making, and communication to meet technology needs and optimize processes. Proven track record in managing complex projects, offering creative solutions, and adapting to evolving business environments. Exceptional problem-solving, organizational, and time management skills. Strong analytical aptitude with expertise in Agile methodologies.

BUSINESS EXPERIENCE

Public Partnerships LLC

Business Analyst / Scrum Master (Per Diem)

01/2020 – Present

●Partnered with cross-functional stakeholders to define and prioritize product requirements, ensuring alignment with business objectives and user needs.

●Conducted comprehensive business needs analysis to identify gaps and opportunities, translating findings into detailed requirements and actionable user stories.

●Effectively managed the product backlog, prioritizing tasks based on business value and stakeholder input to ensure timely delivery of high-impact features.

●Applied Agile IT methodologies to facilitate solution design, team coordination, and iterative development, resulting in improved project efficiency and adaptability.

Republic Bank

Business Analyst / Scrum Master

02/2023 – 07/2023

Conducted Joint Application Development (JAD) sessions to gather and analyze functional requirements, ensuring comprehensive understanding and documentation of business needs.

SDLC Management: Oversaw all phases of the Software Development Life Cycle (SDLC) from requirements gathering to deployment, utilizing Agile Scrum methodologies to ensure timely and quality delivery.

User Story Creation: Developed detailed user stories and acceptance criteria, facilitating clear communication of requirements to development teams and ensuring alignment with business goals.

GAP Analysis: Performed GAP analysis to identify discrepancies between current and desired states, providing actionable recommendations to bridge gaps and enhance system functionality.

User Acceptance Testing (UAT): Coordinated and facilitated UAT sessions, ensuring that delivered solutions met business requirements and user expectations.

TD Bank Mount Laurel, NJ

Business Analyst

04/2011 – 01/2017

Senior Customer Service Representative

09/2007 – 04/2011

●Captured business requirements and managed documentation using Agile methods.

●Delivered results related to individual and branch sales

●Developed new relationships while working with customers throughout the loan process

●Conducted JAD sessions, facilitated sprint activities, and coordinated UAT.

●Presented financial solutions based on customers needs that meet their goals

●Educated customers on terms and conditions

●Managed loan life cycles

EDUCATION

Business Analysis, LasComp Institute of IT, Wayne, NJ

Bachelor of Business Administration, Ambrose Alli University, Lagos, Nigeria

SKILLS

●Agile Scrum and Waterfall methodologies

●SDLC and Requirement Analysis

●JAD and UAT

●Tools: JIRA, Confluence, Lucid Chart, MS Office Suite, Zoom, Skype, WebEx

CERTIFICATIONS

●Certified Scrum Master (CSM)

●DiSC Leadership Manager Certified

●Supply Chain Manager Certified

●White Belt, Yellow Belt, Green Belt Certified

ADDITIONAL INFORMATION

Seeking opportunities in grants management within universities. Experienced in navigating the grants landscape and delivering substantial contributions.

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