Desktop Support
Resume:
ARNOLD GIPSON
Over All IT Experience
Windows migration experience
Break/Fix
Dell Hardware Experience
CANDIDATE SNAPSHOT:
A certified and results oriented PC Technician and IT Specialist with over 20+ years of experience and focus/expertise in hardware, software and network related issues. Expert knowledge in Microsoft Office, 365 and 2016 and Windows Active Directory, Expert in data migration, pushing software, and changing out Dell desktops, laptops or workstations, while upgrading, installing, migrating Windows XP up to Windows 10.
EDUCATION AND CERTIFICATION:
Jefferson Community College
Associate Degree in Applied Science
CompTIA A+ IT Technician Certification, ID COMP10626933
CompTIA Network + Certification, ID COMP10626933
MCSE, MCP ID 1466531
SUMMARY:
10+ years’ experience in upgrading and migrating PCs and laptops from Windows XP up to Windows 10
10+ years’ experience in migrating, pushing software and imaging and changing out DELL desktops, laptops or workstations.
10+ years’ experience in troubleshooting and repairing hardware and software issues
10+ years’ experience in Active Directory to create User and Computer accounts as well as reset user passwords and create Security groups
TECHNICAL SKILLS AND CORE COMPETENCIES:
Troubleshooting, diagnosis and resolve on-site computing problems
Data Migration with Windows 7-10
Deployment
Dell Hardware and Software
Windows XP, 7, Windows 8, Windows 10
Microsoft Office, 365 and 2016 (Word, Excel, Access, PowerPoint, Outlook, and Internet Explorer),
Microsoft Active Directory and Microsoft Exchange
Citrix, I-Phones, Android Phones and Tablets.
10 years AS400 experience
PROFESSIONAL EXPERIENCE:
Louisville Water Co. February 2022 to Present
Desktop Support Technician
Acts as initial responder to provide support to end users for computer, application, and system issues. Monitors daily batch and scheduled jobs.
Perform operating duties efficiently and in the proper sequence to ensure that scheduled jobs are completed on time.
Provides basic technical support and assistance to clients via email, phone, and/or other remote methods
Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance.
Assist with user account management in Active Directory, PeopleSoft, and other systems.
July 2021– February 2022
Actively seeking employment
University of Louisville Physicians Group April 2019 – June 2021
Desktop Support Technician
Provide support for employees on issues related to computer hardware, user issues
Imaging of Desktop systems
Responsible for physical hardware and software support.
Install, configure and deploy Windows 10 on machines via server image.
Worked in Active Directory to add/move/rename machines and reset user passwords
Data migration, image setup, network troubleshooting for desktop and laptop computers.
September 2017 – March 2019
Taking care of family
Almost Family July 2016 - August 2017
Desktop Support Specialist
Provide support for employees on issues related to computer hardware, user issues
Responsible for physical hardware and software inventory and IS Service Desk support.
Install, configure and deploy Windows 10 on machines via server image.
Worked in Active Directory to add/move/rename machines and reset user passwords
Data migration, image setup, network troubleshooting for desktop and laptop computers.
Humana May 2015 – May 2016
User Administrator
Responsible for providing contracted level 1 security support and process security request for end users.
Administrative duties with approval and denial requests through email to upper management and business
Worked in Active Directory to add/move/rename machines and reset user passwords
January 2015 – April 2015
Actively seeking employment
Kentucky Lottery Corporation August 2010 – December 2014
Service Desk Operator II
Performed hardware troubleshooting and repair of laptops and desktops,
Install, configure and deploy Windows 10 on machines via server image.
Data migration, image setup, network troubleshooting for desktop and laptop computers.
Recruiting Command March 2008 – April 2010
Help Desk Analyst
Performed hardware troubleshooting and repair of laptops and desktops.
Install, configure and deploy Windows 10 on machines via server image
Diagnose problems through discussions with remote users located at Fort Knox and other locations throughout the United States, Hawaii, Puerto, Virgin Islands, Korea, Germany
Identify problem recognition, research, isolation, and recommendations on resolution procedures/steps.
Best Buy (Geek Squad) August 2006 – February 2008
Computer Technician
Resolve client issues and complaints in a positive manner that builds business and enhances client loyalty while adhering to Company policies & procedures.
Perform repairs, upgrades and related services.
Provide technical information to clients on available products & services to meet their needs
Support and assist of achievement of store and department customer care and sales goals by promoting, emphasizing and demonstrating skills involved in selling Product Service Plan (PSP), Product Replacement Plan (PRP), accessories and complete solution.
Horseshoe Casino September 2003 – July 2006
Computer Technician
Performed hardware troubleshooting and repair of laptops and desktops.
Install, configure and deploy Windows 10 on machines via server image
Repair, maintenance, installation, and troubleshooting of all software, hardware, network and telecom related issues on both the property and corporate level.
Maintained 15 different servers concerning several different platform types.
Direct Sourcing Solutions, Inc (DSSI) 06/1999 to 06/2002
Network Administrator
Duties consisted of configuring and deploying Dell workstations, laptops and servers for DSSI.
Provided excellent helpdesk support for approximately 100 users in a LAN/microcomputer environment that include related equipment, software, and telecommunications.
Maintained AS/400, Exchange and Server backups for offsite storage for the DSSI.
Student Loan Corporation 03/1997 to 06/1999
Technical Assistance Specialist
Assisted with computer problem resolution; file management, backup, security, and system testing for largest lender of student loans in Kentucky. Administered training classes for Microsoft Excel to 100 corporate employees.
Other duties consisted of configuring and deploying Gateway workstations and servers for the user community.
Provided effective hardware/software support for approximately 120 users in a LAN/microcomputer environment that include related equipment, software, and telecommunications
BIGGS Hypermarket 08/1991 to 03/1997
Computer Operator
Performed on site problem resolution and computer upgrades for stores of a major retailer in Louisville, KY, Clarksville, IN, and Denver, CO.
Trained retail employees on operation of point-of-sales system.
Provided effective hardware/software support for approximately 340 users in a LAN/microcomputer environment that included related equipment and software
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