Client Relationship Business Development

Arun Kumar Singh

Contact: 097********

E-Mail: ***************@*****.***

Job Objective

Seeking senior level assignments in Administration/Sales & Marketing, Operations Management and Client Relationship Management with an organisation of repute preferably in Construction Building Material / Ceramics / Paint / Sanitary ware industry. Preferred Location

VADODARA ( GUJARAT )

Profile Summary

● A competent professional with more than 20 years of experience in Sales & Marketing, Operations Management, Client Relationship, Business Development and Team Management.

● Skilled in building relationships with several important individuals in a timely manner to ensure smoothness in carrying out day to day processes

● Deft in interfacing with clients, suggesting them the most viable product range and cultivating relations with them for securing repeat business

● Expertise in evolving market segmentation strategies to achieve desired targets

● Dexterous in strategizing the long term business directions of the region to ensure maximum profitability

● Proficient in recruiting, mentoring, motivating and training & developing various teams to attain sales & operational efficiency

● An effective communicator with excellent planning abilities Core Competencies

● Handling sales & marketing operations, increasing sales growth and driving initiatives in order to achieve business goals

● Conducting competitor analysis & competency mapping for keeping abreast of market trends

● Identifying prospective clients & generating business from them and thereby achieving the business targets

● Managing customer centric operations and ensuring their satisfaction by achieving delivery & service quality norms

● Interacting with the customers in order to gather their feedback regarding product satisfaction Organisational Experience

From 1st March 2023 - Till Now - I am running my owned Fast Food Cafe at Vadodara, Where I am looking at whole activities related to store sales & marketing activities . 5th Jan. 2016 – 28 Feb. 2023 CISS Services Ltd. formerly known as Central Investigation & Security Services Ltd. Head Office in Mumbai location Vadodara as Manager (Sales /Marketing & Operations ) Key Result Areas:

CISS Ltd. a renowned ltd. company which is security services provider at Commercial, Institutions, Malls, Industries and others areas where man guarding is required .

My job profile as Manager Sales & Marketing and after that operations also .

I do fixe up meetings with company Hr Manager, Operation Head, Admin Head and Security Manager as per clients hierarchy

Generating Lead, makes quotation, negotiate on our quotes or arrange new quotation / follow up timely as clients says after 1 -2 -6 months or year and finalises the order

After get order than start work on deployment of Security personals

For that operations part of job, start process of selection of security personals, interview of security personnels, than deployment at sites as per need of clients

Training of security personals and our team members is also part of my job

On job training of Security personals and after deployment feedback taken from clients and full fill the client requirements

I am handling there Banks, Malls, Industries, Renowned Places, Temples, Institutions and others

I have finalised many projects in my career as examples …Renowned Palace Laxmi Villas Palace / BOB Bank / Indusind Bank/ Union Bank Of India / Industries - JRD Steel Pvt.Ltd. / Teckman India Ltd. / L&T Knowledge city Corporate office / Banker Heart Hospital / Dolf Industries / Amar Food & Beverages Ltd. / Grand Polycoat Pvt.Ltd./ Pawagarh Mataji Temple many more .

May 2013 – Nov. 2015 KICH Architectural Products Pvt.Ltd. (Rajkot) location Gurgaon (Haryana) as Asst. Area Manager (Sales & Marketing)

Key Result Areas:

Compile a data,Filtration data and Planning accordingly Fix up a meetings and then attend same

Interaction with Architects, Interior Designers, Builders & Developers and Contractors

Dealing in Residential & Commercial Projects, Corporate Offices, Farm Houses, Hospitality and Business Associates

(Dealers)

According meetings show case samples, Prices Negotiations and then done the order

Taken Follow up on timely and full fill all clients requirements

In whole complete order or inquiry of client starting to end meet with Project Manager, Site Contractor, DGM-Projects

,Purchase Manager and all concern person who involve in projects

Time to time take a Projects status and stage of our products and take care of others competitor quotes and samples

Time to time produce a new product launch in market through architect, Dealer and Projects team and take feedback from market in terms of quality, mobility of products in market, prices and competitor of same products in market Highlights:

● Successfully achieved all the monthly sales targets like individual target of selling Enterprises Solution related products

● Significantly contributed in dealing with Corporate Sector clients like all types of Residential, Commercial Projects, Institutions and Architectural Organisations.

● Played a key role in positioning several categories of products

● Leading a team of Sales Executives, monitoring their performance and appraising the best performers

● Skilfully developed relationships with Purchase Department, Project Managers, Architects, Owners of Sites and Builders at new Hotel Construction sites / apartments / renovations of old houses,adeptly assisted the projects consultants, Carpenters and developers on various decisions for Product Quality, Life of products and the technical Uses . Mar’09-April 2013 Transel Impex Pvt. Ltd. at IMT Manesar, Gurgaon (Haryana) as Administrative Officer cum Asst. Manager (Sales & Marketing)

Key Result Areas:

As Administrative officer

● Maintenance of office library, including cataloguing, distribution, and record keeping

● Assuring office is neat, and stocked with necessary tools for functionality

● Member management, including email reminders, member roster, and records of financial dues

● Assist with planning and execution of all society events

● Management of summer interns including interviewing, tasks delegation, and scheduling

● Take Care of Day to Day activities and maintain Employee attended sheet and maintain salary part also

● Supervision of security service agency- Assigning duties to their staff, keeping attendance record as per schedule and verifying attendance.

● Supervision of Housekeeping services for the entire campus- following the check list and keeping attendance records.

● Daily maintenance of office,

● Track of hired vehicle running, maintaining record and verifying the same. Making arrangement of the fuel and keeping record of the same.

● Canteen management & supervision for timely delivery of meals.

● Monitoring Sub staff attendance and verifying it.

● Supporting the arrangement of Banquets & Conference bookings for Officials, Annual Events, Monthly Review Meets, and Seminars other activities.

As Asst.Sales Manager

● Collecting data, validating it and planning various meetings accordingly

● Improvising positioning strategies and targeting new market on a continuous basis

● Identifying clients and positioning the products to suit their requirements.

● Managing the product deliveries to the clients in a timely manner

● Visiting the clients and offering presentations on various products ranges Highlights:

● Significantly contributed in dealing with Corporate Sector clients like all types of Hotels, Hospitals, Institutions and Architectural Organisations.

● Played a key role in positioning several categories of products

● Deftly accomplished various sales/collection targets in the domestic markets

● Leading a team of 06 number of Sales Executives, monitoring their performance and appraising the best performers

● Skill fully developed relationships with Purchase Department, Project Managers, Architects, Owners of Sites and Builders at new Hotel Construction sites / apartments / renovations of old houses

● Adeptly assisted the projects consultants, plumbers and developers on various decisions for Product Quality, Life of products and the technical Uses

● Successfully completed the following projects:

o Radisson Blue – Gurgaon, Greater Noida, Amritsar, Hyderabad, Agra and New Delhi o Country Inn & Suits - Gurgaon and New Delhi

o Crowne Plaza – New Delhi

o Hilton Hotel & Double Tree - Pune, Gurgaon and New Delhi o Hyatt Regency - Gurgaon and New Delhi

o Lemon Tree - Hyderabad, Bangalore, Chandigarh, Gurgaon and New Delhi o Taj Vivanta – Gurgaon

Jan’07-Feb’09 Tata TeleServices Ltd., New Delhi as Sr. Sales Executive Key Result Areas:

● Responsible for territory mapping and market segmentation to identify new customers or organisations

● Managed the task of increasing the number of post-paid subscribers

● Handled SME & Corporate Sales activities

● Executed various strategies and market plans for achieving increased levels of sales growth Highlights:

● Successfully achieved all the monthly sales targets like individual target of selling Enterprises Solution related products

● Received incentives for delivering excellence by Sales Manager – Sales & Marketing

● Secured Best Employee of the Month Award for Mar’06.

● Achieved continuous quarterly Sales Target

Previous Experience

Jul’03-Dec’06 Kinetic Marketing & Services Ltd., New Delhi as Sales Executive Academic Projects

Project Title: Summer Training (Personnel & Administration Department) Organisation: Indian Oil Corporation Ltd., Mathura, U.P. (P & Adm. Department) Duration: 2 Months

Description: Handled Day to Day Admin Work like as Attendance of Staff & Organise Tour & Travelling Related work. Exposure: Expose myself in the Admin department and related work. Project Title: Market Research of After-Sales Service in Electrolux Organisation: Electrolux Kelvinator Limited

Duration: 2 Month

Description: Marketing Trainee: Marketing Department Exposure: There we were called to an existing client and asked about any query for a solution. Education

2002 M.B.A. (Marketing & HRM) from Nice Management College, Meerut affiliated to U.P. Technical University, Lucknow 1998 B.Com. (Commerce) from D.S.College, Aligarh, Dr. B.R.A. University, Agra 1995 12th from D.S.Inter College, Aligarh, U.P. Board 1993 10th from D.S.Inter College, Aligarh, U.P. Board Other Course

● Successfully completed Computer Diploma in Programming & System Management from NIMACT Institute, Agra, affiliated to Barukuttulla University, Bhopal, M.P. in 1999

Personal Details

Date of Birth: 20th August 1976

Father’s Name : Mr.P.D.Singh

Languages Known: English, Hindi and Gujarati

(Arun Kumar Singh)

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