Human Resources Customer Service

Cory Hai Ha

Address: Sage Hen Way, Frederick, MD 21703

Phone: 240-***-****) Email: ********@*****.***

Operation Manager / Human Resources Manager

An accomplished and business savvy professional with robust experience acquired over the years in delivering optimal results & business value in high-growth environments and establishing key relationships with business segments. Result oriented and self-driven professional with over 20 years of experience and expertise in HR Management and Compliance Management. Skilled in identifying redundancies and maximizing resources to streamline operations. Primarily concerned with the efficient operations of a business or organization.

Possess verifiable leadership, interpersonal, and communication skills that help put across things with a crisp point. A remarkably successful mentor to peers and colleagues, owing to exceptional people's skills and always giving them the nudge in the right direction to go the extra mile, helped achieve what seemed difficult with ease. Have a solid track record in achieving the set goals and delivering personal best at every step of the way to provide optimal results. Thrive in fast-paced business environments and cherish a chance to self-manage things through the innate problem-solving skills and never say never attitude.

Skill Areas:

Strategic Business Planning w Regulation Compliance w Business Development w Management Recruitment w Compensation & Benefit (C&B)w Program Management w Operational Management w Performance Optimizations w Project Management w Reservations Management w Bilingual in English & Vietnamese w Corporate Treasury w Risk Management w Customer Service & Relationship Management w Payroll Controller

PROFESSION EDUCATIONAL:

Universal Collage-Tampa, FL, USA -2024

Certificate on July-16-2024 Human Resources Management:

Online (2024) Emphasis: Strategic Thinking (ST) Leadership & Communication (LC) Management & Problem Solving (MPS)

Employee & Communication (EC), Recruitment Relationship. HR Management (HRM) HR Operational (HRO)

Universal College-2019 Tampa, FL, USA

Certificate on 20-October 07-2019 Operations Management

Online (2019) Emphasis: Operation Management & Organization (OMO) Operation Strategy (OS)

Decision Making in Operations Management (DMOM) Product & Service Management (PSM) Operation & Supply Chain Management (OSCM) Inventory Management (IM) Operation Scheduling (OS) Management of Quality (MQ) Facilities Planning & Management (FPM)

Ashbourne University London UK

BA: Business Administration (2001)

Business & Developing (BD) Business Operation & Strategy (BOS) Logistics & Supply Chain Management (LSCM)

Organization & Behavior (OB) International Business Management (IBM) Financial & Data Analytics (FD) Strategies Implantation (SI)

Ashbourne University London UK 2003

MBA: Business Administration and Management

Online (2003) Emphasis on Human Resources (HR) Administration, Project Management, (APM) Managerial Economics, (ME) Strategic Planning, (SP) Production Managerial (PM) Operations Management (& Management Information Systems (MIS) Project Management & International Business Management (PMIBM) Financial & Data Analytics (FDA) Healthcare Management (HM)

Technical Skills:

Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)

PROFESSIONAL EXPERIENCES:

Candle Day LLC - Frederick, MD United States (Jan 2017 – Present)

Management Intern

Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

Customer Service Representative (CSR) Customer Service Manager (CSM) at the call center inbound / outbound

Participate in or lead activities related to performance management, recruitment, on/off boarding, compliance, and investigations

Acquisitions show an overall relationship between organization acquisition experience and acquisition performance.

Overseen service capabilities and collaborated cross-HR-functionally to ensure needs were met and escalated issues were resolved.

Directed periodic safety inspections, patrol service, and immediate response to all safety-security situations

HR staffing, performance management, reviews, coaching, mentoring, salary development, and budget allocations.

HR Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all management levels.

Monitored the performance of less experienced support engineers and in-house operational personnel supporting customer deployment and operations.

Maintained communication with management regarding the status of assigned responsibilities.

Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees.

Kwang Sung Polymer TLD - Rose St, California base (Jan 2013 – Jan 2018)

HR Manager

Advertise job openings on company’s careers page, social media, job boards and internally.

Monitor key HR metrics, including time-to-fill, time-to-hire and source of hire.

Collaborate with managers to identify future hiring needs.

Assisting in development and implementation of human resource policies, employee handbook, directory, and organizational chart.

Spearheaded implementation of people-related services, policies, and programs through the departmental staff.

Designed and introduced leadership development, coaching, and team management model, resulting in a promotion of employees into increased responsibility levels.

Adroitly planned, monitored, and appraised employee work results by training managers to coach and discipline employees

Instrumental in improving office efficiency by effectively managing internal communications and correspondence.

Executed integrated recruiting campaigns across multiple media channels.

Managed full-cycle recruitment process, including sourcing, screening, interviewing, and onboarding of new employees

Developed and implemented HR policies and procedures to ensure compliance with labor laws and regulations

Lotte Mark Vietnam LLC - Saigon City, Vietnam (Jan 2007 – Jan 2012)

HR Manager

Maintained and repaired facilities, equipment, and tools to ensure operational readiness, safety, and cleanliness.

Facilitated training for associates through daily coaching and enduring business partnerships and performance appraisals.

Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.

Deftly organized projects by delegating tasks to appropriate personnel and administered quality control duties.

Directed staffing, performance management, and reviews, coaching, mentoring, salary development, and budget allocations.

Participate in or lead activities related to performance management, recruitment, on/off boarding, compliance, and investigations.

Admissions Counselor, Associates, Inc., Greenbelt, MD 1999–2007

(A federal contractor for the U.S. Department of Labor’s Job Corps Program)

Admissions: Identify, screen, and recruit applicants for eligibility and enrollment in the Department of Labor’s Job Corps program, the nation’s largest federally funded job training and education program for economically disadvantaged youth, ages 16-24. Lead group presentations at high schools and community colleges to promote the Job Corp Program. Qualify students through personal and group interviews and participate in student recruitment, selection and admission, making admission recommendations when required to do so. Departments, Instrumental in recruiting over 500 students to the Job Corps Program

Assisted prospective students in navigating the college admissions process, providing guidance on application requirements, deadlines, and financial aid options

Conducted informational sessions and presentations to educate students and parents about the college's programs, campus life, and academic opportunities

Collaborated with high school counselors to develop relationships and promote the college as a top choice for their students

Provided personalized counseling to help students identify their strengths, interests, and goals in order to select appropriate majors or programs of study

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