Assistant Manager Customer Service
Resume:
Devin Knight
Associate/Manager
Hope Mills, NC **348
************@*****.***
My goal is to climb the ladder and work as hard as I can to build with the company I am employed with. I work hard to help increase sales and further progress business, while also building a great relationship with clientele.
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Take 5 Oil Change-Fayetteville, NC
April 2024 to Present
Quick Lube operations such as draining/refilling proper oil levels, exchanging old engine air filters, cabin air filters, and wiper blades for fresh sets, as well as coolant exchanges and proper tire inflation. Aside from lube tech duties, service writing vehicles, inventory accounting, as well as strict time management. Assistant Manager
Pizza Hut-Hope Mills, NC
June 2023 to April 2024
Payroll management, inventory, cash handing, leading a crew of 5 or more, bank deposits, customer experience expert, food safety management.
Server
World of Beer-Fayetteville, NC
June 2021 to December 2022
Associate
Lidl US-Sanford, NC
December 2019 to June 2021
Associate
ALDI-Apex, NC
July 2020 to February 2021
Manager
Jersey Mike's Subs-Sanford, NC
August 2019 to December 2019
Assisting customer with complaints, refunds, & orders as well as fixing employee issues such as scheduling, peer conflicts, & training.
Waitress
Crossroads Grill-Sanford, NC
March 2018 to September 2019
Taking customer orders, cashing them out, and ensuring food is correct and being delivered in a timely manner. Constant money handling and customer contact. Lube Technician
Valvoline Instant Oil Change-Sanford, NC
July 2018 to May 2019
Assistant Manager
Little Caesars-Sanford, NC
November 2017 to June 2018
Food prep and safety, as well as ordering supplies on a weekly basis. Managing customer/employee complaints and dealing handling them in a timely and professional manner ensuring a positive end result for both the company and the persons involved. Running shifts by myself including opening and closing the store. Inventory counts three times daily, as well as insuring materials are being handled and stored properly every hour. CSR, Management Training
Dominos-Sanford, NC
May 2017 to October 2017
Assured food was prepped and finished correctly before handing it to customers. Food prep and safety. Taking orders, cashing them out, and dealing with customer complaints. Stocker/Cashier
Walmart-Sanford, NC
August 2015 to February 2017
Fulfilled customers needs by making sure merchandise got on the shelves in a timely manner and was able to be easily located. Helped get customers in and out of the store promptly by helping them find the items they are searching for and making sure they are cashed out quickly and efficiently. Management training was gone through as well.
Education
High school diploma
Western Harnett High School - Lillington, NC
2011 to 2015
Skills
• Waitress
• Hostess
• Restaurant Server
• Management
• Customer Service
• fast learner
• Sales
• training
• Organizational Skills
• Server
• Powerpoint
• POS
• Microsoft Excel
• POS
• Powerpoint
• Server
• Word
• Assistant Manager Experience
• Driving
• Customer service
• Sales
• Cash handling
• Training & development
• POS
• Restaurant experience
• Cash register
• Shift management
• Serving
• Supervising experience
• Microsoft Office
• Organizational skills
• Microsoft Word
• Windows
• Automotive diagnostics
• Cooking
• Food handling
• Food industry
Certifications and Licenses
ServSafe
September 2023 to September 2028
Assessments
Food service fit: Crew member — Proficient
March 2023
Measures the traits that are important for successful food service crew members Full results: Proficient
Retail customer service — Proficient
August 2022
Responding to customer situations in a retail setting Full results: Proficient
Attention to detail — Proficient
March 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Scheduling — Proficient
March 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Customer service — Proficient
July 2021
Identifying and resolving common customer issues
Full results: Proficient
Warehouse safety — Proficient
February 2023
Using safe practices in a warehouse setting
Full results: Proficient
Work style: Reliability — Proficient
December 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service fit — Proficient
October 2022
Measures the traits that are important for success for customer service roles Full results: Proficient
Administrative assistant/receptionist — Proficient September 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Delivery driver — Proficient
December 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Management & leadership skills: Impact & influence — Proficient December 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Teamwork: Interpersonal skills — Proficient
January 2024
Responding to challenging team situations at work
Full results: Proficient
Food service: Customer situations — Proficient
September 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
• Excellent management skills.
• Very strong work ethic.
• Extremely people savvy.
• Proficient in training.
Contact this candidate