Customer Service Social Media

Tracey Orr

Fairview Heights, IL ***** ***********@*****.*** 618-***-****

Authorized to work in the US for any employer

Work Experience

Onsite Services Crib Associate

Grainger – Saint Louis, MO

March 2022 to Present

•Safely operates a variety of cargo handling equipment while maneuvering large and heavy items with limited space

•Maintains accountability of products in the storeroom

•Expertly handles client and customer concerns

•Consistently conducts inventory and critical counts with a 99.87% accuracy

•Highly proficient in SAP programs used within the organization

•Receives and delivers products onsite for the client company

Claims Processor

Teleperformance - Fairview Heights, IL August 2021 to March 2022

•File auto & homeowner claims for 250+ inbound calls weekly

•Answer status calls for resolving issues, inquires on auto and homeowner claims, set up services such as rental car, appraisal and towing

•Expertly handles customer concerns

Customer Service Representative Teleperformance - Fairview Heights, IL

September 2020 to August 2021

•Update auto policy's, removing vehicles, adding vehicles

•Instruct customers on coverage outlines

•Send documents, receive documents with Outlook

•Use Navigator, Excel and Power Point

•Expertly handle customer concerns

Social Media Customer Service

Teleperformance - Killeen, TX

January 2017 to May 2017

•Handle Facebook, Instagram & Twitter complaints for a big box store

•Customer service skills

•Handled 300+ complaints weekly per social media accounts

Financial Associate

Teleperformance - Killeen, TX

September 2013 to December 2016

•Verified employment, Identity, contact information and documentation

•Approved loan amounts up to 35k

•Declined loan amounts from $1500 -35k

•Handled all customer concerns

Education

High school diploma

Wilmington High School - Wilmington, IL February 1989 to May 1992

Skills

•Customer Service

•SAP

•Receiving and Issuing Goods

•Forklift Experience and Certification

•10 Key Data Entry

•Communication Skills

•Microsoft PowerPoint

•Administrative Experience

•Auditing

•Office Administration

•Cold Calling

•Clerical Experience

•Typing

•Microsoft Outlook

•Sales

•Transcription

•English

•Quality Assurance

•Computer Operation

•QuickBooks

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