Logistics Manager Customer Service
Resume:
Tasha Cooke
Houston, TX *****
**********@*****.***
As a Logistics Manager one has to have the ability of forwarding implementation and coordinate the most efficient means of providing exceptional customer satisfaction. This includes accounting for all activities and verifying the invoicing for the services when possible. Most of all keeping the customer informed all while maintaining proper production within the department. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Fleet Logistics Manager
C&D Scrap Metal - Houston, TX
July 2021 to Present
• Overseeing the processing of services and customer service commitments to reflect established company policies, procedures, and requirements.
• Identify and provide appropriate supportive information required when transporting specialized materials or equipment.
• Track orders and shipments and assist with tracing as needed; usually sensitive, domestic and may involve international operations.
• Run, analyze, and summarize more complex operational reports and details; present information directly to President as well as CFO.
• Prepare information required for quotes or address potential services; provide more complex quotes. Details include information about demiurge charges for delays in processing appointment times for delivery service as well as orders scheduled to pick up. Fleet Dispatcher Manager
Slay Transportation - Channelview, TX
June 2017 to July 2021
• Identify customer transportation accommodation Ocean Import/Export, Air Import/Export, Distribution
& Warehousing, Trucking.
• Meet monthly revenue quotas
• Collaborate with CRM Specialists to create sales presence in local market.
• Maintain communication with internal teams as well as overseas offices.
• Travel locally for client meetings and presentations. Logistic Coordinator
CBSL Transportation - La Porte, TX
August 2015 to May 2019
• Proven experience in fleet coordination, logistics, or related role.
• Proven administrative experience.
• Strong time-management skills and multitasking ability.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively. Dispatch Coordinator
South Central Cement - Houston, TX
January 2015 to August 2017
• Required TWIC Kept records, monitored driver daily logs for errors or violations, and then monitored both drivers in relation to their remaining hours of service and equipment as to its availability.
• Coordinated and managed efficient loads to remain cost effective. Determine the best delivery methods and negotiated rates. Also identified and evaluated special needs for each load/driver.
• Organized and maintained hard copy and electronic documentation supporting delivery execution, transportation methods and customer obligations.
• Execute the most efficient manner according to documented processes, including payload, route of travel, carrier selection, tracking the shipment from pick up through delivery all while focusing on overhead costs for the organization.
Education
Bachelor's degree in Project Management
University of Phoenix-Online Campus
March 2016 to September 2020
Skills
• PeopleNet
• Iron. Coil and Steel Piping.
Financial/Accounting
• Freight/ Bookings
• QuickBooks. SAP
• McLeod
• Analysis Skills
• Project Management
• Account Management
• AS400
• HAZMAT
Application Experience: Truckstop
• DAP
• Statistics
• TX Dot Commercial Transportation OSHA
• SCADA
• People Net
• Process Improvement
• MarkView
• Houston Port Authority verification
• Lawson
• Oracle
• JB Hunt
• Access
• familiar with ADP.
Ø TWIC CARD
• Oil and Gas
• SharePoint
• SCADA
• Peachtree
• CRM
Software Experience: Santa Cruz
• MS Office
• Databases
• Lenel
• TruckMate
• Transportation industries
• GEOTAB
• Maritime
• Supply Chain
• Analytics
• Computer Networking
• Logistics
• SAP
• Account management
• Accounting
• Load & unload
• CRM software
• Schedule management
• Clerical experience
• Project management
• Budgeting
• Communication skills
• Microsoft Office
• Supervising experience
• Computer literacy
• English
• Microsoft Powerpoint
• Microsoft Word
• Territory management
• Customer service
• Dispatching
• Transportation management systems
• Logistics
• Freight
• Sage
• Project coordination
• Windows
• Customer support
• Leadership
• Time management
• Container
• Management
• HVAC
• Office management
• Sales
• Microsoft Excel
• Microsoft Outlook
• Computer skills
• Cost control
• Quality control
• Quality systems
• Manufacturing
• Quality assurance
• Supply chain
• Analytics
• Conflict management
• Customer relationship management
• Business development
• Contracts
• Supply chain management
• SAS
• Warehouse management system
• Visio
• Lean Six Sigma
• Data analysis skills
• Root cause analysis
• Warehouse management
• Materials management
• Forecasting
• Production planning
• Continuous improvement
• Human resources
• Inventory management
• Presentation skills
• Fleet management
• Transportation planning
• MRP
• ERP systems
• Team management
• Relationship management
• Typing
• Communication skills
• Microsoft Office
• Account management
Certifications and Licenses
TWIC Card
Driver's License
Hazardous Waste Operations & Emergency Response Training PMP
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