Customer Service Medical Assistant
Resume:
Jasmine M. Wilson
San Bernardino, Ca, 92404
********@*****.***
Summary
Dedicated Medical Assistant and Caregiver with years of experience providing exceptional patient care and administrative support in healthcare settings. Adept at performing clinical tasks such as taking vital signs, administering medications, and assisting with procedures. Committed to maintaining a supportive and efficient environment for both patients and healthcare teams. Look forward to furthering my career and education in the healthcare field.
Experience
OCT 2023 – AUG 2024
OnTrac
Scanner/ Unloader
•Setup and Calibration: Preparing the scanner by setting up and calibrating it according to the specifications of the job.
•Scanning: Operating the scanner to capture products, ensuring that scans are accurate and of high quality.
•Monitoring: Continually monitoring the scanner during operation to prevent any errors and ensure data accuracy.
•Safety: Following safety protocols while operating the scanner to protect oneself and others in the workplace.
JUL 2022 – SEP 2023
Haven Urgent Care/ MD Office
Medical Assistant/ Front Receptionist
•Taking Medical Histories: Recording patient information such as vital signs, symptoms, and medical history.
•Scheduling Appointments: Coordinating patient appointments and follow-up visits.
•Patient Check-In/Check-Out: Managing patient intake and ensuring they complete necessary paperwork.
•Maintaining Medical Records: Updating and managing patient files and medical records.
•Insurance Verification: Checking patient insurance eligibility and benefits.
•Bookkeeping: Handling payments, processing insurance claims, and managing patient accounts.
•Covid-19 Testing
•Customer Service: Providing a welcoming and professional experience for patients, addressing their concerns, and answering questions.
FEB 2022 – JUN 2022
Right At Home
Caregiver
•Provided personalized care to clients, including assistance with daily living activities such as bathing, dressing, and grooming.
•Made sure patients medications were taken according to the schedules, ensuring clients adhered to their treatment plans.
•Assisted with mobility, including transfers from bed to wheelchair and ambulation, ensuring client safety.
•Prepared and served nutritious meals, taking into account dietary restrictions and preferences.
•Performed light housekeeping tasks, such as laundry, vacuuming, and dishwashing, to maintain a clean and comfortable living environment.
•Offered companionship and engaged clients in activities to promote mental and emotional well-being.
•Monitored and reported changes in clients’ health or behavior to family members and healthcare professionals.
JUL 2022 – DEC 2021
Amazon Warehouse
Sorter
•Efficient Sorting: Accurately sorted packages and products based on size, destination, and shipping priority, ensuring smooth operation of the fulfillment process.
•Inspected packages for damage and ensured all items were properly labeled and scanned for inventory accuracy.
•Inventory Management: Managed and organized stock within designated zones, reducing misplacement and ensuring quick retrieval for shipping.
•Practiced all safety protocols and guidelines, maintaining a clean and hazard-free workspace.
•Operated handheld scanners and warehouse software to track items and update inventory systems in real time.
•Worked to meet daily quotas and deadlines, contributing to the overall efficiency of the warehouse.
•Problem Solving: Identified and resolved issues such as misplaced items or incorrect labels, ensuring that processes remained smooth and error-free.
JUN 2019 – MAY 2021
Popeye’s Louisiana Kitchen
Shift Lead
Assisted in training new employees on company policies and procedures.
Performed opening and closing duties, including cleaning and resetting the dining area.
Provided friendly and efficient customer service, ensuring a positive dining experience.
Operated cash register, handled cash and credit transactions accurately..
Maintained cleanliness of work areas, including kitchen, dining, and restrooms.
Assisted with inventory management and restocking supplies as needed.
JUNE 2017 – APRIL 2019
McDonalds
Shift Lead
Provided friendly and efficient customer service, ensuring a positive dining experience.
Operated cash register, handled cash and credit transactions accurately.
Prepared and cooked food items according to company standards and health regulations.
Maintained cleanliness of work areas, including kitchen, dining, and restrooms.
Assisted with inventory management and restocking supplies as needed.
Skills
Handling electronic health records (EHR) and maintaining patient confidentiality.
Ensuring accurate and timely updating of patient records.
Time Management
Problem-Solving
Emotional Resilience
Office Management
Proficiency with office software (e.g., Microsoft Office, Excel, Microsoft Teams)
Customer service
Appointment scheduling
Education
November 2021 Certified Medical Assistant
Northwest College – Riverside, CA
Certifications
2021 Certificate for Medical Assistant
2021/2024 CPR & First Aid Certified
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