Front Desk General Manager

Resume

Anthony (Tony) J. Mitchell

423-***-**** ************@*****.***

Chattanooga, Tn

Experience

Hotel Management 5 years

General Manager Wingate Hotel by Wyndham Chattanooga, Tn

Supervised and developed a team of 7 to handle front desk, night audit, housekeeping, maintenance,

and breakfast.

Created schedules, approved time off requests, managed sick leave, and vacations

Performed financial analysis to manage hotel metrics

Reported financial data to owners on a daily, monthly, and yearly basis

Purchase breakfast and hotel supplies as needed

Assistant Manager Motel 6 Chattanooga Airport Chattanooga, Tn

● Supervised and developed a team of three front desk clerks.

● Reviewed daily deposits, cash drops, clerk activity, and room moves to isolate issues.

● Coordinated with Housekeeping and Maintenance to provide the best possible guest experience.

● Manifested sales proposals to generate greater occupancy and increase ADR.

● Setup direct billing for corporate customers.

● Instructed employees on the use of HotelKey CIS.

Night Auditor Holiday Inn Hamilton Mill Chattanooga, Tn

● Performed Night Audit duties including reporting, No Shows, and account transfers.

● Learned and executed Opera.

● Prepared breakfast for early flight crews and never missed a day during COVID-19.

Executive VP/co-owner Mitchell Manor At Fall Creek Falls Bed & Breakfast

Pikeville, TN

● Defined and marketed rental rooms to reservation systems like Lodgify, Booking, Expedia, and others.

Handled daily check-ins and reservations.

● Maintained the building and décor to impeccable standards that our guests might have the best

experience possible..

● Prepared guest breakfast every morning and created new dishes such as Eggs Antonio.

Wyzant Tutoring Tutor

● Edited and summarized student papers using American Psychological Association (APA) style rules

for advanced college degree writing

Skills

Opera Powerpoint Microsoft Visio

Hotelkey Google Docs Windows 7

Lodgify Google Sheets Windows 10

Microsoft Word Microsoft Project Apple IOS Oracle DB

Microsoft Excel Camtasia WebEx

Foreign Language Skill Spanish - Intermediate

Education

Bellarmine College, Louisville, KY BA in Computer Science

Piedmont College, Demorest, GA MA in Education

Resume

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