Customer Service Patient Care
Resume:
NAME: JOHN OLAJIDE
PHONE: 813-***-****
EMAIL: *************@*****.***
Licensed Practical Nurse
Improve Customer Service Ratings, Efficiency, Provide Leadership, Expertise
Improves overall healthcare efficiency ratings by providing strong leadership and solid subject matter expertise on all patient issues relating to patient care and treatment. Proactively analyzes patient conditions and quickly resolves concerns from patients regarding their specified care plan. Identifies problem areas and provides proven recommendations which result in improved facilities operations and potential increased revenue.
Major strengths include:
Leadership Team Building Excellent Communication/Writing Skills Patient Assessments
Advanced Analytical/Problem Solving Skills Process Improvement Multi-tasking Customer Service
Technical Skills
Point click care Cerner Epic Matrix Care MS Office (Word, Excel, PowerPoint) MS Outlook Yardi
NIH Certified in Good Clinical Practice (GCP)
Professional Experience
Brookdale Nursing and Rehabilitation. Seminole, FL JULY 2018 – AUGUST2019
Licensed Practical Nurse
Applies clinical nursing knowledge, physical assessment, teaching and procedural skills. Directly responsible for assessing, planning, providing and documenting nursing care for a designated group of patients in accordance with the physician’s plan of care in a skilled nursing/LTC facility.
Prepares and administers (orally, subcutaneously, IV) and records prescribed medications.
Consults and coordinates with health care team members to assess, plan, implement and evaluate patient care plans.
Assesses the patients’ ability to do routine daily tasks.
Recognize changes in patients’ condition and respond appropriately.
Assesses need for additional health or ancillary services and refers patients for service(s) when appropriate, on a timely basis
Assists patients with such basic needs as dressing, eating, and bathing, and encourages patients to do things for themselves to retain feelings of independence and self-esteem.
Involves, educates, and when appropriate, supervises family/significant others in implementing best practices for older adults.
Promotes the desirability of quality end-of-life care for older adults.
Uses appropriate infection control procedures and safety measure.
Delegate the shift’s tasks to all of the nurses in the unit and coordinate with physicians who might need assistance.
Assists in orienting/precepting new staff when necessary.
Anthem Inc. Tampa, FL SEP 2018– MAR 2019
Licensed Utilization Review Nurse
Applies clinical knowledge to work with facilities and healthcare providers for care-coordination. Primarily responsible to help ensure appropriate and consistent administration of plan benefits through collecting clinical information required to preauthorize services, assess medical necessity, out of network services, appropriateness of treatment setting, applying appropriate medical policies, clinical guidelines, plan benefits, and/or scripted algorithms within scope of licensure.
Conducts pre-certification, inpatient, retrospective, out of network and appropriateness of treatment setting reviews within scope of licensure by utilizing appropriate medical policies and clinical guidelines in compliance with department guidelines and consistent with the member's eligibility, benefits and contract.
Develops relationships with physicians, healthcare service providers, and internal and external customers to help improve health outcomes for members.
May access and consult with peer clinical reviewers, Medical Directors and/or delegated clinical reviewers to help ensure medically appropriate, quality, cost effective care throughout the medical management process.
Educates the member about plan benefits and contracted physicians, facilities and healthcare providers.
Facilitates accreditation by knowing, understanding, and accurately applying accrediting and several state regulatory requirements and standards.
Nurse Staffing St Petersburg, FL OCT 2016 – 2020
Licensed Practical Nurse
Provides long term care, rehabilitation and skilled nursing which included but not limited to the monitoring of vital signs and health condition, providing emotional support, assisting with personal hygiene, dressing wounds, preparing patients for surgery, and collecting samples for lab tests. Analyzed patient symptoms and administers treatments that are prescribed by physicians. Documents, updates, and reviews patient care plans to ensure quality care is being administered properly in accordance with approved policies and procedures. Follows all federal, state and local laws and policies regarding healthcare and information security requirements.
Assists in the scheduling and management of LPN’s and CNA’s.
Provides expertise in the Telemetry unit by continuously tracking a patient's heart rate, blood pressure, breathing and other vitals using technologically advanced cardiac equipment.
Promotes cardiac patient's independence by establishing patient care goals; teaching patient, friends, and family to understand condition, medications, and self-care skills; answering questions.
Assures quality of care by adhering to cardiac care standards; measuring health outcomes against patient care goals and making or recommending necessary adjustments; following hospital and nursing division's philosophies and standards of care set by the Florida State board of nursing, state nurse practice act, and other governing federal and state agency regulations.
Protects patients and employees by adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
Maintains patient confidentiality by keeping all information confidential in accordance with HIPPA regulations.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
Nurse Spring. Tampa, FL FEB 2012 – Till present
Licensed Practical Nurse
Provides patient assessments and sound recommendations to physicians and specialized healthcare professionals that lead to the development of detailed patient care plans. Analyzes patient symptoms and administers medications and treatments that are prescribed by physicians. Documents, updates, and reviews patient care plans to ensure quality care is being administered properly in accordance with approved policies and procedures. Follows all federal, state and local laws and policies regarding healthcare and information security requirements.
Promotes patient's independence by establishing patient care goals; teaching patients and family to understand condition, medications, and self-care skills; answering questions.
Assures quality of care by adhering to therapeutic standards; measuring health outcomes against patient care goals and making or recommending necessary adjustments; following hospital and nursing division's philosophies and standards of care set by the Florida State board of nursing, state nurse practice act, and other governing federal and state agency regulations.
Protects patients and employees by adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
Maintains patient confidentiality by keeping all information confidential in accordance with HIPPA regulations.
Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
Management of CNA’s
Largo Rehab. Largo, FL April 2019– Till present
Licensed Practical Nurse
Provided long term care, rehabilitation and skilled nursing which included but not limited to the monitoring of vital signs and health condition, providing emotional support, assisting with personal hygiene, dressing wounds, and collecting blood samples for lab tests. Analyzed patient symptoms and provided limited treatments that were prescribed by physicians. Documented, updated, and reviewed patient care plans to ensure quality care is being administered properly in accordance with approved policies and procedures. Follows all federal, state and local laws and policies regarding healthcare and information security requirements.
Assisted RN’s and Physicians with required treatments
Assisted in the scheduling and management of CNA’s.
Provided safe individualized nursing care including all aspects of direct patient care, treatments, and procedures.
Maintained patient confidentiality by keeping all information confidential in accordance with HIPPA regulations.
Protected patients and employees by adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
Assisted with the admission, appointments, transfers and discharge of patients.
Documented accurate and complete patient information while addressing identified patient problems, and expected outcomes
Arbor Staffing. Tampa, FL March2019– Till present
Licensed Practical Nurse
Assisted patients in following their long term home care plans. Evaluated the patients’ needs and coordinated patient care. Provided patient education that included family members and caregivers on all aspects of condition. Follows all federal, state and local laws and policies regarding healthcare and information security requirements.
Provide skilled procedures: Wound care, Wound Vac Pac System, Ostomy teaching/care
Provided Enteral/parenteral instruction and care
Performed IV antibiotic administration, Injections, pain management and hydration therapy, blood products infusion and chemotherapy
Performed central line care – (CVP, PIC line Port o Cath, Hickman, Hickman Cath, Broviac Cath, Groshong catheters)
Facilitated Foley catheters, Bowel and Bladder training
Performed respiratory care (oxygen therapy, ventilator care, tracheostomy care)
Teaching safety and infection control and other physician ordered services.
Maintained patient confidentiality by keeping all information confidential in accordance with HIPPA regulations.
Maxim Home Healthcare Services
06/2019 - Till present
Family First Home Healthcare Services
08/2019 – Till present
Certifications
Basic Life Support (BLS)
Education
Suncoast College
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