Any

Blaise Lema

**********@*****.*** 240-***-****

SUMMARY

Results-driven Remote Enrollment Technician with a solid track record in Health Insurance Enrollment within the USA. Proficient in coordinating enrollment processes, ensuring compliance with regulatory requirements. Skilled in leveraging technology and automation tools to streamline operations and enhance efficiency. Strong analytical and problem-solving abilities, coupled with excellent communication and interpersonal skills. Proven track record of meeting or exceeding enrollment targets while maintaining compliance with regulatory requirements. Committed to delivering exceptional service and fostering positive client relationships. A motivated professional dedicated to achieving organizational objectives

MY SKILLS

Attention to Detail Proficiency in Enrollment Software Communication

Time Management Data Entry and Management Teamwork

Organization Microsoft Office Suite SQL in training

Problem-Solving Remote Communication Tools Decision Making

Adaptability Analytical Skills Oracle in training

Customer Service Information Se Leadership Presence WORK EXPERIENCE

Business Partner June 2022 –

Emaglo Services – Maryland, USA

Provided expert guidance and consultation to clients, optimizing their operations, improving efficiency, and maximizing profitability

Doing divers business with Africa

Remote Enrollment Technician June 2018 – June 2022 Adecco/CareFirst – Health Insurance Maryland, USA

Utilized Pega systems and Facets to streamline and optimize remote enrollment processes

Managed remote enrollment operations effectively by proficiently using Pega systems and Facets

Implemented efficient practices and workflows using Pega systems and Facets to enhance remote enrollment procedures

Conducted remote enrollment tasks proficiently by leveraging the functionalities of Pega systems and Facets

Attained a remarkable monthly enrollment accuracy rate of 99.6%

Worked collaboratively with team members to streamline remote enrollment procedures

Swiftly and effectively resolved enrollment discrepancies

Spearheaded the implementation of process improvements, resulting in enhanced efficiency and reduced errors in remote enrollment procedures

Retail Store Associate April 2016 – May 2018

CVS Health Maryland, USA

Executed register operations to streamline transaction processes and uphold precise cash handling protocols

Oversaw and regulated stock levels in collaboration with the manager, facilitating prompt restocking and optimizing inventory management

Delivered outstanding customer service by attentively listening to customer requirements, handling inquiries, and promptly resolving issues with courtesy and efficiency

Assisted customers in locating and selecting products, offering detailed product information and recommendations to enhance their shopping experience

Maintained a clean and organized sales floor, including product displays, shelves, and promotional signage, to create an inviting and visually appealing shopping environment

Collaborated with team members to execute store merchandising initiatives, ensuring proper product placement and visual presentation in accordance with company guidelines

Participated in training sessions and remained up-to-date on product knowledge, sales techniques, and company policies to effectively assist customers and meet performance targets

International Assistance Coordinator Feb 2015 – Jan 2016 Europ-Assistance Maryland, USA

Facilitated domestic and international travel arrangements for “Europ Assistance USA” customers.

Collect information for new member’s enrollment.

Inform and advise customers about insurance benefits.

Collect information from members to transmit to nurse staff for medical care

Collect member’s claims.

Regional Sales Manager Sep 2012 – Sept 2014

Orange Telecom (DR Congo)

Spearheaded the development and expansion of the distribution channel in the West Region (Bandundu and Equateur), bolstering market penetration and driving substantial sales growth

Delivered exceptional service to guarantee customer satisfaction, employing regular follow-ups to promptly address any issues or concerns

Tracked and analyzed crucial performance indicators (KPIs), including acquisition, usage growth, retention, churn, and revenue, to assess business performance and pinpoint opportunities for enhancement

Implemented strategic initiatives to optimize sales processes, enhance operational efficiency, and maximize revenue generation

Collaborated with cross-functional teams, including marketing and product development, to align sales strategies with market trends and customer needs

Mentored and coached a team of sales representatives, providing guidance and support to drive their performance and achieve sales targets

Conducted market research and competitive analysis to identify new business opportunities, stay ahead of market trends, and develop effective sales strategies

Led trade activities and managed stock according to market demand Regional Sales Manager Sep 2003 – July 2012

Airtel (DR Congo)

EDUCATION

Database Administration (Oracle) Certification December 2023. Bachelor’s in Business Administration; Finances & Accounting Université Protestante au Congo

LANGUAGES

o English, Fluent

o French, Native

o Lingala, Native

REFERENCE

Available Upon Request

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