Customer Service Specialist

Roger Conley

*** **** ******, **************, ** 47130 • Home: 812-***-**** • Cell: 502-***-**** • **********@*****.*** • WWW: Online Digital Resume

Professional Summary

Motivated customer service specialist with over 30 years retail experience in a fast-paced, team-based environment. Customer Service Specialist excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Excellent communicator with 5 years in a demanding call center environment as a Customer Service Representative. Friendly Sales Associate adept at working in diverse retail and customer service environments. Skills

Exceptional communication skills

Creative problem solver

MS Windows proficient

Strong client relations

Training development aptitude

Proficient in cash management

Shipping and receiving professional

Credit card processing

Multi-line phone talent

Mediation capability

Trusted key holder

Exceptional communication skills

Quick learner

Strong client relations

Critical thinking

Attention to detail

Work History

Canteen Assistant Manager, 09/1980 to 11/1996

Veterans Administration Hospital – 800 Zorn Ave, Louisville, KY 40206 Answered an average of 150 calls per day by addressing customer inquiries, solving problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Provided an elevated customer experience to generate a loyal clientèle. Answered product questions with up-to-date knowledge of sales and store promotions. Patient Service Assistant, 11/1996 to 03/2012

VA Hospital – 800 Zorn Ave, Louisville KY 40206

Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.

Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Education

DD: Theology, 1996

World Christian College - Los Angeles, CA

Associate of Arts: Industrial Engineering

IVTC - Ft Wayne, IN