Customer Service Agent
Resume:
Salina Belarde
Pirtleville, AZ *****
**************@*****.***
To work in an environment and company which allows me to succeed and grow professionally, where I can utilize my skills and knowledge appropriately to enhance my professional skills, capabilities and knowledge in a company which recognizes the value of hard work and trusts me with responsibilities and challenges. I am an asset and I am seeking a position which allows me to continue learning and perfecting my skills as I provide high quality work and encourages me to succeed within the company. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Retention Customer Service Agent
Advanced Call Center Technologies, LLC
September 2019 to November 2020
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints Check to ensure that appropriate changes were made to resolve customer's problems Keep records of customer interactions or transactions, recording detail of inquiries, complaints, or comments, as well as actions taken
Refer unresolved customer grievances to designated departments for further investigation Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Solicit sales of new or additional service or products Review insurance policy terms to determine whether a particular loss is covered by insurance Getting Information
Telemarketer Customer Service Agent
LHR
January 2020 to January 2020
Contact businesses or private individual by telephone to solicit sales for goods or services, or to request donations for charitable causes
Obtain customer information such as name, address, and payment method, and enter orders into computers
Record names, addresses, purchases, and reactions of prospects contacted Answer telephone calls from potenti customers who have been solicited through advertisements Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts
Conduct client or market surveys to obtain information about potential customers Interacting With Computers
Cashier Customer Service
Mc Donald's Fast Food Worker
March 2018 to December 2018
Serve customers in eating places that specialize in fast service and inexpensive carry-out food Accept payment from customers, and make changes as necessary Clean and organize eating, service, and kitchen areas Communicate with customers regarding orders, comments, and complaints Cook or reheat food items such as french fries
Distribute food to servers
Wash dishes, glassware, and silverware after meals Performing for or Working Directly with the Public Getting Information
Cna/caregiver
Arizona's Best Home Care
March 2013 to February 2016
Administer bedside or personal care such as ambulation or personal hygiene assistance Prepare and maintain records if client progress and services performed, reporting changes in client condition to manager or supervisor
Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists
Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services
Care for individuals or families during periods of incapacitation, family, disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals
Transport client's to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle
Perform housekeeping duties, such as cooking cleaning, washing clothes or dishes, or running errands Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care
Provide clients with communication assistance, typing their correspondence or obtaining information for them
Train family members to provide bedside care
Assisting and Caring for Others
Documenting/Recording Information
Communicating with Supervisors, Peers, or Subordinates Getting Information
Performing General Physical Activities
Identifying Objects, Actions and Events
Handling and Moving Objects
Making Decisions and Solving Problems
Organizing, Planning, and Prioritizing Work
Training and Teaching Others
Thinking Creatively
Processing Information
Experience with: Automatic blood pressure machines, Bedpans, Blood pressure cuffs, Canes, Crutches, Glucometers, Hearing aid devices
Housekeeping
Sierra Winds
November 2013 to March 2014
Service, clean, or supply restrooms,
Clean building floors by sweeping, mopping, scrubbing, or vacuuming Gather and empty trash
Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications Clean labotoratory equipment, such as glassware or metal instruments, using solvents, brushes, rags, or power cleaning equipment
Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees Notify managers concerning the need for major repairs or additions to building operating systems Requisition supplies or equipment needed for cleaning and maintenance duties Dust furniture, walls, machines, or equipment
Mow or trim lawns or shrubbery, using mowers or hand or power trimmers, and clear debris from grounds Strip, seal, finish, and polish floors
Clean and polish furniture and fixtures
Steam clean or shampoo carpets
Set up, arrange, or remove decorations, tables, chairs, ladders, or scaffolding to prepare facilities for events, such as banquets or meetings
Move heavy furniture, equipment, or supplies, either manually or by using hand trucks Clean and restore building interiors damage by fire, smoke, or water, using commercial cleaning equipment
Performing General Physical Activities
Handling and Moving Objects
Inspecting Equipment, Structures, or Material
Getting Information
Communicating with Supervisors, Peers, or Subordinates Making Decisions and Solving Problems
Assisting and Caring for Others
Experience with: Dry mops, Floor strippers, Floor waxers Cashier/Cook Customer Service
Burger King
March 1994 to July 1998
Clean and sanitize work areas, equipment, utensils, dishes, or silverware Store food in designated containers and storage areas to prevent spoilage Prepare a variety of foods, such as meats, vegetables, or desserts, according to customers' orders or supervisors' instructions, following approved procedures Take and record temperature of food and food storage areas, such as refrigerators and freezers Keep records of of the quantities of food used
Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets Portion and wrap the food, or place it directly on plates for service to patrons Weigh it measure ingredients
Mix ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads Load dishes, glasses, and tableware into dishwashing machines Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas
Remove trash and clean kitchen garbage containers
Assists cooks and kitchen staff with various tasks as needed, and provide cooks with needed items Carry food supplies, equipment, and utensils to and from storage and work areas Distribute food to waiters and waitresses to serve to customers Operate cash register, handle money, and give correct change Cut, slice of grind meat, poultry, and seafood to prepare for cooking Performing General Physical Activities
Training and Teaching Others
Coaching and Developing Others
Assisting and Caring for Others
Interacting With Computers
Handling and Moving Objects
Education
GED
Phoenix College
2008
Skills
• Computer literate: Word, Excel, Access, Internet, email, familiar with PowerPoint Willing to take on additional
responsibilities and challenges Displays excellent time management with high attention to detail Works
effectively as a team member Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible Professional known for making managerial decisions, using discretion and
processing highly confidential information
• Infant Care
• Order Entry
• Childcare
• Telemarketing
• Toddler Care
• Cleaning Experience
• Caregiving
• Hospital Experience
• Cold Calling
• Vital Signs
• Meal Preparation
• Laundry
• Memory care
• Alzheimer's care
Certifications and Licenses
CNA
CPR Certification
Food Handler Certification
Certified Home Health Aide
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