Customer Service Data Entry
Resume:
Jerry Landers
***********@*****.***
Marietta, GA 30060
***********@*****.***
Work Experience
Recovery Behavior Technician
Metro Atlanta Treatment - Marietta, GA
June 2019 to Present
Intake Clients, distribute meds, transport clients to clinical, oversea outside Recovery Meetings, Data entry, Oversee Residence facility, UA labs, Peer counseling. Sales Associate
Macy's - Marietta, GA
September 2017 to August 2019
Customer service, sales, inventory, Merchandising, opening and closing procedures. Cosmetologist
JCPenney - Tifton, GA
September 2012 to August 2017
Color, cut, shampoo sets, updos, flat iron, Maintain sanitized and bacterial free salon, retail sales, taught color classes.
Server
Red Lobster - Tifton, GA
February 2012 to June 2017
Server, take orders, deliver food, special events, prep, dishes English Teacher
Ingles Individual - Cuernavaca, Mor.
January 1996 to August 1997
Total Physical Response, Taught all ages, Advanced Conversation Classes. Education
Bachelor's in Spanish
Kennesaw State University - Marietta, GA
September 1992 to June 1995
Associate in Cosmetology
Wiregrass Georgia Technical College - Fitzgerald, GA September 1990 to June 1991
Skills
• Bilingual (10+ years)
• Customer Service (10+ years)
• Customer Care
• Call Center (1 year)
• Customer Support
• CSR
• Teaching Experience
• Tutoring
• English
• Merchandising
• Microsoft Powerpoint
• Basic Math
• Retail Sales
• Sales Experience
• Culinary Experience (10+ years)
• Hair Styling
• Spanish
• Public Speaking
• Microsoft Office
• Event Planning
• Behavioral Health
• Teaching
• Negotiation
• Leadership Experience
• Interviewing
• Microsoft Word
• Cooking
• Restaurant Experience
• Catering
• Computer literacy
• Inventory control
• Sales
• POS
• Temporary Nursing Assistance (Less than 1 year)
• Management
• Sales management
• Addiction counseling
• Office experience
Awards
Hispanic Honorary Society
May 1995
Won scholarship to study abroad.
Certifications and Licenses
Cosmetology License
CPR Certification
First Aid Certification
Cosmetology License
Temporary Nursing Assistance
October 2020
Coronavirus for Nursing Professionals
October 2020 to Present
Assessments
Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Sales Skills: Influence & Negotiation — Expert
August 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Expert
Scheduling — Familiar
August 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Sales Skills: Influence & Negotiation — Expert
April 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Expert
Retail Customer Service — Highly Proficient
January 2019
Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Highly Proficient
Verbal Communication — Highly Proficient
December 2019
Speaking clearly, correctly, and concisely.
Full results: Highly Proficient
Written Communication — Highly Proficient
February 2020
Best practices for writing, including grammar, style, clarity, and brevity. Full results: Highly Proficient
Retail Skills: Shelf Stocking — Proficient
July 2020
Receiving and storing merchandise or product.
Full results: Proficient
Customer Service — Familiar
July 2020
Identifying and resolving common customer issues.
Full results: Familiar
Social Media — Completed
July 2020
Creating content, communicating online, and building a brand's reputation. Full results: Completed
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Hairstylist Skills — Highly Proficient
September 2020
Building and retaining clientele through quality client interactions. Full results: Highly Proficient
Mechanical Knowledge — Highly Proficient
October 2020
Understanding and applying mechanical concepts and processes. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate