Customer Service Real Estate

Casey Hinton

Mortgage Specialist 214-***-**** *****.******@*******.*** www.linkedin.com/in/casey-r-hinton Motivated business professional with over twenty years in the mortgage industry with acumen, excellent communication skills and customer service experience. Proficient knowledge in mortgage servicing, Underwriting, Foreclosure and Bankruptcy. Devoted to delivering adaptable, innovative solutions for system and process improvements.

Experience

SHELLPOINT MORTGAGE, IRVING, TX — FRONTLINE SPOC

April 2023 – May 2024

● Engage in efforts to prevent foreclosure through loan modifications, repayment plans, short sales, or Deed in Lieu.

● Analyze and underwrite the borrower’s income through review of documents which include, but are not limited to, financial statements, tax returns, credit reports, and collateral appraisals to determine and recommend the most feasible and appropriate solution for the homeowner.

● Address any homeowner question or concern. Handle escalated files appropriately by providing an articulate and complete response.

GENPACT, RICHARDSON— DEPOSIT OPERATIONS SPECIALIST (OVERNIGHT) February 2022 - October 2022

● Support inbound voice servicing for prospective and existing customer.

● Support new account and how to use virtual platform, Maturity date, Yield rate, transfer money from one account to another.

● Collaborate with colleagues across multiple departments in order to provide a high-quality service to customers.

ALAN RITCHEY, IRVING— FORKLIFT OPERATOR LEAD (OVERNIGHT) November 2019 - April 2022

● Prepare outgoing mail while using a hand jack, an electric pallet jack or forklift. Work with the team to assemble, seal, and load packages into correct trucks.

● Use scanners to track parcel information, such as receipt or condition. Sort items according to the destination.

● Work efficiently to meet USPS and company expectations. BC FORWARD AGENCY, IRVING— ESCROW ASSISTANT

September 2020 – July 2021

• Performs a wide range of administrative duties to gather information and assist in the escrow process.

• Completes real estate escrow transactions by determining requirements; clearing titles; assembling, preparing, and reviewing closing documents; disbursing funds.

• Completes closing transaction documents by assembling documents; reviewing papers with Page 2

parties; explaining provisions and procedures; answering questions; checking documents for completeness and accuracy; obtaining signatures and order wire transfers and provide wiring instruction.

RENDON REALTY, MANSFIELD— REAL ESTATE CONSULTANT

November 2018 – August 2020

• Work with Title company, Mortgage Brokers and Inspectors to ensure the buyer is able to complete all variables needed to complete the purchase of home.

• Developed marketing strategies for real estate listings.

• Advised and informed prospective clients on current market activities/condition and the negotiation process of real estate transactions.

• Carried out open houses and property tours of the surrounding areas familiarizing clients with the area

US BANK, IRVING— FORECLOSURE ASSOCIATE III

August 2018 - March 2019

• Provides a broad variety of operational support for foreclosures. Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures.

• Processes foreclosure actions within allowable timeframes set out by investors.

• Meets the allowable fees and costs and processes them efficiently and within the policies and procedures set out by the applicable government agency to minimize losses for U.S. Bank CORELOGIC, IRVING — FORECLOSURE ANALYST

August 2013 - January 2018

• Review and analyze client and servicer documentation to determine validity of submitted claims by the servicer to the client and decisioning each claim appropriately, as determined by client’s written requirements.

• Review, analyze, and research lien position and lien holders, utilizing Property Reports and Credit Bureau Reports, county records and voluntary lien reports, following client specifications.

• Examines residential loan documentation for accuracy, completeness and compliance while evaluating credit decisions for accuracy based upon established risk parameters and in accordance with policy, program, and product guidelines - Reviewed loans for FHA, BAU, E- HUD, NACA, Department of Justice, and SFO loans (Service for Others) Reviewed Appeals to verify if they were valid and determined the decision. Education

PARALEGAL STUDIES JANUARY 2018 TARRANT COUNTY COLLEGE, BEDFORD, TX DEAN’S LIST GPA 3.5

Skills & Abilities

· Strong verbal, written and written communicable

skills.

· Expert negotiator and Marketing Strategist

· Experience in most aspects of mortgage

· Analytical posed under pressure

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