Service Manager Customer

MARK WILLIAMS

**** ********* **. • Temple Hills MD 20748 • 240-***-**** • @***********@*****.***

Experienced and resourceful Service Manager and Technician with over 34 years of experience managing maintenance staff to insure the exceptional physical appearance of the community and servicing residents’ needs with respect to their apartment homes. Skilled at providing corrective, preventative, and emergency maintenance. Proven ability to insure safe and satisfactory operation of apartment appliances; minor plumbing/electrical carpentry, and floor repairs, apartment turnover preparation, community equipment, and HVAC systems. SUMMARY OF QUALIFICATIONS

● Effective Problem Solving

● Electrical Systems

● Team Player

● Effective Communicator

● Physically Capable of lifting 50+ pounds

● Equipment Operation

● Developing & Implementing Workplans

● Customer Service

● Emergency Maintenance

● Carpentry

● Minor Plumbing

● Routine Service and Inspections

RELEVANT WORK EXPERIENCE

Service Manager COLLEGE PARK, MD

Ross Management Companies September 2004 - Present

● Respond quickly and effectively to complaints to prevent potential housing code violations; assess damages and determine responsibility to properly levy penalties and monetary charges

● Consistently assist Property Manager and leasing employees by performing regular inspections of all occupied and vacant units; perform pre-vacate inspections and schedule all repairs

● Maintains field data records on each apartment to correct all repairs, violations that need to be corrected and dates corrections are made.

● Promote fair housing standards and equal housing opportunities

● Document efforts to bring property into compliance and conducts follow-up inspections to ensure that work is completed in a timely and highly organized fashion

● Coordinate and provide information to department heads when needed and demonstrate a continuous effort in improving housing and property standards that decrease turnaround times, streamlines work processes, and works cooperatively and jointly with the management staff to provide quality customer service

● Assist and supervise service companies and vendors contracted to perform specific duties at the community with 985 apartments

● Review proposals to ensure proper scope is being bid

● Monitor maintenance supply inventory and order required items

● Assure that all maintenance repairs and workmanship meet established safety and building code standards

● Execute work order completion is accurate in Yardi and that work is completed in a timely manner

● Identify and rectify hazards or unsafe conditions for public, residents, and fellow employees by contacting appropriate channels

● Perform preventative maintenance on plumbing, electrical, heating, air-conditioning and ventilation systems as needed

● Complete daily inspection forms such as document boiler readings, water heater temperatures, and routine service performed on systems

● Make key copies and/or change locks, when necessary, as needed

● Organize and complete schedules for Oncall personnel as well as regular monthly schedule for maintenance personnel

MARK WILLIAMS

● Perform work in a safe manner and ensure that molding machines and auxiliary equipment are cleaned and in a safe working condition after all work is completed

● Accept tasks assigned temporarily, or as permanent additions, to responsibilities

● Inform supervisor of any residents or guests responsible for damage done to the community structures or grounds Asst. Engineer Washington, DC

George Town Suites Sept 1998 – Sept 2004

● Communicate hazards or unsafe conditions for public, residents, and fellow employees to supervisor

● Complete 20-50 service order requests daily in a timely and accurately fashion of various types, but not limited to: electrical, plumbing, HVAC, drywall, painting, appliances, and make readies

● Monitor maintenance supply inventory and inform supervisor of items requiring ordering

● Service and maintain community equipment to allow continued and uninterrupted use

● Perform preventative maintenance on plumbing, electrical, heating, air-conditioning and ventilation systems

● Completely daily inspection forms such as document boiler readings, water heater temperatures, and routine service performed on systems

● Make key copies and/or change locks when necessary

● Assist and supervise service companies contracted to perform specific duties at community

● Consistently participate in, and remain available for, 24-hour emergency maintenance service

● Perform all work in accordance with established safety and quality management procedures

● Conduct daily rounds as assigned, log equipment readings, and make indicated adjustments and/or create work requests for major repairs

Maintenance Supervisor Washington, DC

NDC May 1989 – Sept 1998

● Responded quickly and effectively to provide all necessary services in connection with emergencies and general requests

● Consistently receive 5 out of 5 for satisfaction reports from resident surveys

● Promoted fair housing standards and equal housing opportunities

● Inspected vacated apartments and complete checklist regarding make-ready

● Monitored maintenance supply inventory and inform supervisor of items requiring ordering

● Routinely performed the following duties to restore the apartment to market ready status: checked all lights and replace as necessary, replace or repair windows, latches, screens, hinges, sliding glass doors, shelves, baseboards, mirrors, and closets

● Assisted with assuring that all maintenance repairs and workmanship meet established safety and building code standards

SKILLS

● Solid working knowledge and ability in all the mechanical, electrical, and plumbing trades

● Strong attention to detail, ability to multitask, good communication skills

● Strong written and verbal communication skills and basic knowledge of arithmetic, use of decimals, fractions, gauges or measuring instruments

● Proficient in use of hand and power tools necessary to perform maintenance and repairs

● Strong attention to detail to display quality work EDUCATION

MARK WILLIAMS

HD Woodson

High School Diploma

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