Customer Service Data Entry
Resume:
SHANITA COTTON
**** ******* *** *******, ** ***** C) 901-***-****
***************@*****.***
Professional Summary
Accomplished and energetic Professional individual, with a solid history of achievement in Customer service with seventeen (17) years’ experience and thirteen (13) years’ experience in pharmaceutical warehouse. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Microsoft office, time management, and handles tasks with accuracy and efficiency.
Skills
Microsoft Word
Medical Terminology
Data Entry
Medical Records
Answer Multiphone
Microsoft Excel
Insurance Verification
Referrals
Authorizations
Moss Software
Microsoft Publisher
Post Payments
Post Charges
Type 45 wpm
Ten Key
CPT Coding
ICD-9cm Coding
HCPCS Coding
HIPAA Certified
OSHA Certified
Correspondence
Oral and Written Communication
Customer Relationships
Conflict Resolution
Policy Changes
Customer and Personal Service
Clerical
Active Listening
Computers and Electronics
Instructing
Troubleshooting
Education and Training
Operations Analysis
Personnel and Human Resources
Economics and Accounting
Sales and Marketing
Experience
Material Handler
Amazon-Byhalia, MS 06/2022-Current
Process, package, and receive orders accurately.
Organize stocks and maintain inventory.
Inspect products for defects and damages.
Examine inbound and outbound shipments.
Organize warehouse space.
Receive, unload and place incoming inventory items appropriately.
Check and verify and transport all incoming packages.
PIT certified on Raymond equipment.
Picker/Packer/Replenishment
Cardinal Health- Memphis, TN 07/2020-05/2022
Receive, count stock items, and record data manually by using the computer.
Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
Use computers for various applications, such as database management or word processing.
Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
Order Puller (Lift), electric pallet jack
Replenishment, Case Pull, RF unit
Material Handler
Amazon-Memphis, TN 04/2020-06/2020
Process, package, and ship orders accurately.
Organize stocks and maintain inventory.
Inspect products for defects and damages.
Examine ingoing and outgoing shipments.
Organize warehouse space.
Receive, unload and place incoming inventory items appropriately.
Check and verify and fill customer invoices.
Cycle Count/Inventory 11/2014 to 11/2019
McKesson NRDC – Olive Branch, MS
Use computers for various applications, such as database management or word processing.
Create, maintain, and enter information into databases.
Receive, count stock items, and record data manually by using the computer.
Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.
Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued.
Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.
Keep records on the use and/or damage of stock or stock handling equipment.
Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
Bio Box Associate 01/2012 to 11/2014
McKesson NRDC – Olive Branch, MS
Double-check and Pick product using the RF/AccuMax scan gun, QC (quality control), Work responsibly in the Bio Box.
Builds product in Gaylords, drive operating Togglers, Electric Pallet Jacks, and Forklift.
Handle returns, reroutes, reships, SAP analysis, FedEx tracking and create cases and monitor Salesforce.com.
Input liable information on Liability logs.
Create spreadsheets in Excel.
Manifest and CPS, Shipping and receiving the product.
Create, maintain, and enter information into databases.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Complete forms in accordance with company procedures.
Locate and attach appropriate files to incoming correspondence requiring replies.
Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
Provide services to customers, such as order placement or account information.
Order and dispense supplies.
Customer Service Rep/Returns Clerk/ Bio Box Associate 09/2009 to 01/2013
Elite Staffing McKesson Corp/Specialty, H1N1, VFC, RDC A/NRDC – Memphis, TN
Double-check and Pick product using the RF/AccuMax scan gun, QC (quality control), Work responsibly in the Bio Box.
Builds product in Gaylords, drives operating Togglers.
Handle returns, reroutes, reships, SAP analysis, FedEx tracking and create cases and monitor Salesforce.com.
Input liable information on Liability logs.
Create spreadsheets in Excel.
Manifest and CPS, Shipping and receiving the product.
Education
Bachelor of Business Administration/HR Management 06/2022-Current
Southern New Hampshire University- (SNHU)
Minor in Human Resource Management.
Bachelor of Business Administration with a concentration of HR 10/2018-12/2021
Strayer University - Memphis, TN
GPA of 4.0
President’s List
Minor in Human Resource Management.
Volunteer, Strayer University.
Bachelor of Science: Human Resource Management April 2004
The University of Phoenix -
GPA of 3.0.
Graduated with honors.
Magna Cum Laude.
Diploma: Jan 2008
Remington College - Memphis, TN
Medical, Insurance & Coding
Honor Roll Attendance, Academic Honor Roll GPA 3.5
Microsoft Office Suite: Microsoft Office 2005-2010 Jan 2005
Microsoft Office Seminar - Memphis, TN
Diploma of Completion, Certified Nurse Assistant: CNA May 2002
The Workplace - Memphis, TN
High School Diploma: General May 1999
Booker T. Washington High School - Memphis, TN
References
References upon Request
Contact this candidate