Customer Service Rep
Resume:
Dominique’ Brown Sr
Driven professional seeking a challenging role to enhance customer relations, managerial, and leadership skills. Proven ability to excel with minimal supervision, dedicated to achieving exceptional results and continuous career growth.
9230 Raven Dr
Jonesboro, GA 30238
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EXPERIENCE
Family Dollar, Smyrna, GA — Customer Service Rep
Jan. 2022- Jul. 2023
- Greeted and assisted customers in a friendly and approachable manner, creating a positive shopping experience.
- Responded promptly to customer inquiries, providing accurate information about products, promotions, and store policies.
- Handled customer complaints and concerns with tact and problem-solving, ensuring resolutions that met customer satisfaction.
- Processed customer transactions efficiently, including cash handling, credit card transactions, and utilizing the point-of-sale system.
- Maintained a clean and organized store environment, ensuring shelves were stocked and merchandise was well-displayed.
- Assisted with inventory management, including restocking shelves and conducting periodic inventory checks.
- Implemented upselling techniques to promote sales and encourage customer loyalty.
- Collaborated with team members to achieve overall store success, contributing to a positive and cohesive work environment.
Serenity Funeral Home, North Las Vegas, NV- Customer Relations
June 2021 - Jan. 2022
- Engaged empathetically with grieving families, providing compassionate support and guidance.
Facilitated seamless funeral service arrangements, addressing families' cultural and religious preferences.
- Responded to inquiries and concerns with sensitivity, ensuring a high level of customer satisfaction.
- Coordinated logistics for visitations, ceremonies, and memorial events, ensuring a dignified and respectful atmosphere.
- Collaborated with internal teams to meet customer needs and maintain a supportive work environment.
- Managed client interactions with professionalism, understanding, and a commitment to exceeding expectations.
Expert Global Services Las Vegas, NV —Customer Service Rep
Feb. 2019 to June 2021
Experienced in delivering excellent customer service, I promptly address inquiries and concerns with a customer-centric approach, exceeding expectations. Proficient in claims management, I showcase problem-solving skills and collaborate with internal teams for process efficiency. With a solid grasp of HIPAA policies, I maintain strict confidentiality standards. Known for information processing accuracy, I ensure precision in data entry, contributing to a positive work environment. As a Customer Service Representative, I bring valuable communication and interpersonal skills, consistently exceeding performance metrics.
Education
Cheyenne High School — HS Diploma
August 2010- June 2013 North Las Vegas, NV
Kaplan College
Summer 2015- Las Vegas, NV
(Science)
SKILLS
• Certified in CPR/First Aid ADD/AED
•Certified in Recognizing and Reporting Abuse & Neglect
Leadership
Communication Skills:
- Verbal and written communication
- Interpersonal skills
- Customer service
Technical Skills:
- Proficient in [specific software or tools relevant to your industry]
- Data entry and analysis
- Technical troubleshooting
Organizational Skills:
- Time management
- Prioritization
- Multitasking
Problem-Solving:
- Analytical thinking
- Creative problem-solving
- Decision-making
Teamwork:
- Collaboration
- Conflict resolution
- Team player
Adaptability:
- Flexibility
- Openness to change
- Learning agility
Leadership: - Team leadership
- Project management
- Delegation
Customer Relationship Management (CRM):
- Building and maintaining customer relationships
- Conflict resolution
- Customer retention strategies
Regulatory Compliance:
- Knowledge of industry-specific regulations (e.g., HIPAA, GDPR)
- Compliance monitoring and implementation
Attention to Detail:
- Accuracy in data entry and processing
- Quality control
- Thoroughness in tasks
Language Proficiency:
- Fluency in languages relevant to the job
Adaptability: - Ability to work under pressure
- Resilience
- Flexibility in adapting to changing situations
Contact this candidate