Guest Service Assistant Manager
Resume:
Mildred Collier
Atoka, OK *****
*************@*****.***
Work Experience
Assistant Manager
Arby's - Atoka, OK
December 2022 to Present
Responsible for labor control, beef levels, restaurant cleanliness and guest service satisfaction throughout entire shift. In charge of par levels of all menu products and quality checks as well as temperature checks of equipment at regular intervals. Required to verify safe levels at beginning and end of shift and register skims, hourly. Reconcile Financials at end of shift and perform deposit and/or end of day.
Guest Service Leader 1
Pilot Flying J - Atoka, OK
March 2020 to March 2022
Responsible for all operations during my shift, including diesel operations as well as restaurant operations in cinnabon, mu's and the deli. This included staffing, cleaning and financials. I also made sure the sales floor and beverage cooler were fully stocked and functional at all times. Diesel operations included pump operations, cleanliness, and speed of service.
Secretary
Henderson Heat and Air - Atoka, OK
October 2018 to April 2020
Scheduled client appointments, ordered parts needed, set up filing system, paid bills, sold after market parts on hand, paid payroll and did end of year accounting. Restaurant General Manager
Love's Travel Stops & Country Stores - Atoka, OK
August 2015 to September 2018
Responsible for hiring, training, and maintenance of staff. Took care of ordering and rotation of product. Made schedule for preparation of product. Met requirements of franchise partners. Education
Associate's degree in Accounting
Umpqua Community College - Roseburg, OR
January 1988 to June 1990
Skills
• Accounts Receivable
• Financial Statement Preparation
• Journal Entries
• Account Reconciliation
• Guest Services
• Payroll
• Accounting
• General Ledger Accounting
• Balance Sheet Reconciliation
• Accounts Payable
• Office Management
• Restaurant Management
• Bank Reconciliation
• Financial Report Writing
• Merchandising
• Auditing
• Cash handling
• Budgeting
• Microsoft Word
• Microsoft Excel
• Restaurant management
• Windows
• Microsoft Office
• Computer skills
• Guest services
• Accounting
• Financial statement preparation
• Cash register
• Sales
• Office management
• Merchandising
• Recruiting
• Accounts payable
• Accounts receivable
• Account management
• General ledger accounting
• Financial report writing
• Communication skills
• Hospitality
• Supervising experience
• Leadership
• Restaurant experience
• Management
• Kitchen experience
• Customer service
• Team management
• Balance sheet reconciliation
• Account reconciliation
• Payroll
• General ledger reconciliation
Certifications and Licenses
ServSafe Food Protection Manager
June 2018 to June 2023
I have extensive knowledge and experience in managing a retail or restaurant environment. I am very familiar with inventory accuracy and ordering. I understand the importance of food safety and quality. I also have the skills to staff and maintain a business.
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