Customer Service Social Media

Hellson HM Malacao

Self-Motivated

Autonomous Work

Good Problem-Solving Skill

Computer Literate

Good Listener

Keen in Details

Effective Communication Skill

S K I L L S

Project 8, Quezon City, Philippines

***********@*****.***

I possess extensive domain sales knowledge and have the ability to work under maximum pressure and minimum supervision. Ability to work hard and develop skills in dealing with others. Can speak English, Mandarin and Filipino.

P R O F I L E

E X P E R I E N C E

2016 - 2023

2013 - 2016

Qun Hong Technology

EQUIPEMENT OPERATOR

Set up machines based on production requirements, which may include adjusting settings, loading materials, and configuring machine controls. Operate machinery and equipment according to established procedures, ensuring that they run smoothly and efficiently.

SBT Trading

SALES ASSOCIATE

Actively engage with customers, both in-person and through various communication channels, to understand their hardware needs and provide tailored solutions.

Effectively demonstrate and present hardware products to customers. Consult with customers to determine their specific hardware requirements to meet their needs.

Process sales orders, ensuring accuracy and completeness. Coordinate with other departments to fulfill customer orders promptly. Market Research: Stay informed about market trends, competitor offerings, and industry developments.

2011- 2013

East West Bank

MANAGEMENT TRAINEE/ SALES OFFICER

Responsible for the development of new customers and to increase volume of low-cost deposit .

Performs marketing and sales functions to achieve assigned sales targets. Directs marketing function of the branch to achieve the target and to maximize income potential through extensive marketing of all bank products and services.

E D U C A T I O N

FUJEN CATHOLIC UNIVERSITY

XINZHUANG, TAIPEI, TAIWAN

MANDARIN COURSE, 2006-2008

PHILIPPINE INSTITUTE OF

BUSINESS ADMINISTRATION

BSBA - MANAGEMENT 1996-2001

BSBA - MARKETING 1996-2001

SECONDARY SCHOOL

PHILIPPINE SUN YAT SEN 1996

VIRTUAL ASSISTANT 2023-Present

Managing and responding to emails and calendar appointments.. Handling phone calls, responding to inquiries, and taking messages. Data entry, organization, and filing.

Creating and editing documents, spreadsheets, and presentations. Booking flights, hotels, and transportation.

Assisting with customer inquiries and issue resolution. Compiling data and creating reports.

Contact this candidate