Customer Service Call Center
Resume:
Yolie Lopez
San Antonio, TX *****
*************@******.***
Willing to relocate to: San Antonio, TX
Work Experience
Survey Interviewer
ViaSource Solutions
May 2023 to January 2024
• Customer service
• Survey interview
Customer Service Representative
OneTouch Direct - San Antonio, TX
February 2023 to May 2023
• health care
• calling doctor offices
• handle payments
• Patient accounts
Survey Representative
Viasource - San Antonio, TX
September 2022 to February 2023
• survey
• health care
• call rep.
Agent Representative
Atento - Call center - San Antonio, TX
November 2021 to July 2022
• greeting guest
• inbound and outbound calls
• creating/canceling orders
• updating guest information
• locating/ tracking information
• updating payment methods
• Order Entry
Card Services Representative
Conduent - San Antonio, TX
March 2021 to August 2021
• Provided assistance to clients
• Assisted customers in person
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
Audio interview/customer service
Nielsen - San Antonio, TX
February 2019 to March 2020
• Conducted customer service surveys
• Resolved customer issues
• Worked in the inbound call center
• Created call center scripts
• Managed customer accounts
Home Health Provider
SAINT BENEDICTS HOME HEALTH, INC - San Antonio, TX August 2018 to December 2018
• medical terminology
• prepare food
• represent patient in health visits
• reminder patient of medication
• cleaning medical equipment
Substitute Teacher
Harlandale Independent School District
January 2018 to May 2018
• teaching
• escort class to other classes
• front office work assistant
• monitor class
Education
High school or equivalent
Skills
• Account Management (5 years)
• Research
• Typing (3 years)
• Medical Terminology (1 year)
• Medical Office Experience
• Teaching Experience
• Customer Service (5 years)
• Organizational skills
• Communication skills
Contact this candidate