Patient Care United States

Kelly McGruder ***********@*****.***

Petaluma, United States 707-***-****

OVERVIEW: Dynamic and well-respected medical professional with 20+ years of experience dedicated to helping patients achieve optimal health. Demonstrated proficiency in taking patient medical histories and vital signs, as well as performing IM, SQ, VG, ID injections, Venipuncture, urinalysis, and diagnostic procedures with strong command of basic medical procedures and terminology for efficient healthcare delivery. Adept at adapting treatment plans to meet individual needs, while maintaining discretion and confidentiality, especially with high-profile clients. Seeks to leverage expertise in Medication Administration, Patient Care, Healthcare Coordination, Strategic Documentation, and Compliance to uphold the highest standards of professionalism and care within a progressive organization. SUMMARY: Patient Care Management Expert in assessing patient needs and expectations, fostering strong relationships with patients, caregivers, and medical personnel to ensure optimal care. Skilled in coordinating and enhancing care plans to achieve the best possible health outcomes, always with a focus on personalized and compassionate care.

Resource Coordination Proven ability to anticipate and address unique patient requirements or potential challenges in any situation. Continuously develop contingency plans to minimize risks, ensuring seamless and exceptional patient care; streamline communication channels to effectively meet both patient and organizational needs.

Strategic Leadership A dependable and calm professional with a demonstrated track record of outstanding service in healthcare. Charismatic and empathetic, focused on leading by example, driving inclusion, mentorship, and fostering a productive environment for patients and care teams. KNOWLEDGE • Holistic Patient Care • Strategic Planning • Medication Administration

& EXPERTISE: • Healthcare Coordination • Excellent Communication • HIPAA Laws Adherence

• Treatment Planning • Problem Solving • Process Improvement

• Relationship Building • Leadership/Mentorship • Empathy/Compassion EDUCATION: AMERICANCALREGIONAL/AMERICAN Conferred 2024 Certified Clinical Medical Assistant: Medical Certification Administration Externship • Completed 160Hr. Externship with Lynch Creek Cardiology, ProvidenceHealth, gaining key experience obtaining patient INR levels, 12 lead EKG placement, and utilizing EPIC EMR system.

AMERICAN HEART ASSOCIATION - CPR/Basic Life Support (BLS) 2024 PROFESSIONAL IVY PARK 2021 to 2024

EXPERIENCE: Medication Technician Santa Rosa

• Led the night shift team as the Alternate Night Lead, swiftly addressing challenges related to patient safety and well-being.

Highlights Streamlined medication administration processes by meticulously documenting each dose, ensuring compliance with regulatory standards, and reducing errors.

Implemented a proactive approach to patient safety, quickly identifying and mitigating potential risks during night shifts.

Mentored and supported 5+ new staff members during night shifts, ensuring they adhered to established protocols and provided high-quality care.

Resolved complex care issues by coordinating with healthcare professionals which resulted in tailored care plans that addressed individual patient needs and enhanced overall care delivery.

Optimized shift transitions by institutionalizing comprehensive handovers, allowing for seamless continuity of care and minimizing potential disruptions in patient treatment. MELVIN RIES (Private Client) 2020 to 2024

Executive Personal Assistant Santa Rosa

• Provided transportation services to medical appointments and other activities. Highlights Vigilantly tracked and documented fluctuations in the client's physical and mental health, promptly reporting concerns to the appropriate personnel, which led to early interventions and improved client outcomes.

Designed and executed engaging recreational activities, overcoming client isolation while significantly enhancing social interaction and cognitive function.

Earned promotion to Lead Care Assistant by consistently demonstrating exceptional management of the client's daily life challenges, adapting to their decreasing capabilities, and ensuring their comfort and well-being.

HIRED HANDS HOMECARE 2011 to 2020

Home Care Professional Santa Rosa

• Adhered to ethical and professional standards to ensure the highest quality of care possible. Highlights Partnered effectively with physicians and nurses to overcome care coordination problems, ensuring clients received the highest standard of care.

Assumed leadership as Team Lead, tackling the challenge of maintaining efficient communication with management by proactively alerting them to any health changes or issues, while strictly adhering to time parameters and company policies.

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