Business Analyst Process

Professional Summary: An Enthusiastic and highly skilled Business Analyst with ten years’ experience in analyzing business processes, identifying improvement opportunities, and implementing effective solutions. Proven track record of translating complex data into actionable insights to drive strategic decision-making and optimize operational efficiency. Seeking a challenging position as a Business Analyst to contribute to organizational growth and success. Tools

PROFESSIONAL EXPERIENCE

Jamaica Broiler Group

Business System Analyst - 2023 -Present

Conducted comprehensive stakeholder interviews to elicit and document business requirements, ensuring alignment with organizational goals.

Collaborated with cross-functional teams to integrate new systems and technologies, ensuring seamless functionality and alignment with business needs.

Assist in the implementation of ERP systems, including configuring software, assisting users, and setting up user access, troubleshooting issues, answering questions, and providing training.

Implemented agile methodologies, enhancing project agility and responsiveness to changing business requirements.

Conducted system testing, user acceptance testing (UAT), and post-implementation reviews, minimizing post-deployment issues.

Fostered effective communication between business and IT teams, bridging the gap between technical and non-technical stakeholders.

Public Sector Transformation ITU

Business Analyst Consultant (contract)- 2021-2023

Understanding business models and helping translate them into business requirements.

Manage stakeholder expectations spanning group business areas with conflicting priorities.

Ensuring customer (Business & Finance) satisfaction by providing timely, value-added services that meet or exceed expectations.

Completing program tasks promptly and nurturing dependable partnerships with internal clients. TAMEICA COWAN

162 Hibiscus Drive Sandhill Vista, Hellshire St. Catherine 1-876-***-**** *******.********@*****.***

Conflict Resolution Project Management

Business process improvement Quality assurance

Requirement gathering

Data modeling and interpretation

Continuity Planning

Data Protection

Strong analytical and problem solving

Stakeholder management

Excellent communication and

presentation skill

Microsoft Office 365 Crystal Report

SQL Visio

C #

PHP

Google Docs

Power BI

Skills

Tameica cowan Page 2

Engaging with relevant teams to identify enhancement opportunities and Analyzing data to offer recommendations on approaches by identifying patterns and key issues.

Collaborating with end-users to comprehend the Human Resource module and the functionalities of Payroll within the transformation process.

Fostered effective communication between business and IT teams, bridging the gap between technical and non-technical stakeholders.

RJR Gleaner Communication

Business Analyst - 2017 - 2023

Document and analyze current and future business processes using interviews, document analysis, requirement workshops, surveys, business process analysis, wireframes, swim lane, Ishikawa, sequence and activity diagrams, user stories and use cases.

Conducted comprehensive analysis of business process enhancements, cost reduction, and efficiency and improvement.

TOOLS: Office 365 Suite, Visio, Microsoft Dynamic 365, Google doc

Create Policies, Procedures, and Technical Manuals and conduct Training and sensitization for new and existing staff.

Facilitated stakeholder meetings to gather requirements and document business needs.

Collaborated with IT teams as well as external vendors to ensure the successful implementation of solutions and resolve technical issues.

Developed and maintained detailed project plans, ensuring timely completion of milestones and deliverables.

Manage external vendors for IT-related customized applications for post-implemented activities and operational activities.

Collaborated with cross-functional teams to define project objectives, scope, and deliverables.

Successfully implemented applications software which has increased productivity by ninety (90) per cent and reduced errors.

Prepared and delivered presentations to senior management, highlighting key findings, and proposing strategies for improvement.

Responsible for staff change management with the transition to new processes to ensure they understand the change.

Create visualizations and dashboards using Tableau to effectively communicate findings to stakeholders.

Conducted data analysis using SQL queries and Excel to identify trends, patterns, and insights. TOOLS: Office 365, Visio, Agile, Crystal Report, Google doc Tax Administration Jamaica

Business Analyst August 2012 – April 30, 2017

Conducted a sensitization presentation to employees on the new EFT (Electronic Fund Transfer) after a Cost-Benefit Analysis was done to eliminate manual cheques to automated transfers.

Designed and maintained user manuals to ensure that instructions were in keeping with the current system patch.

Created UAT test plans for new and existing systems.

investigated and initiated best alternate practices and/or technical solutions. Manager Business Analyst December 2013 – January 2014

Supervised team members in coordinating and organizing UATs.

Managed the development process document for the Stamping Procedures

Consulted with functional unit management and personnel to identify, define, and document the needs and objectives of their respective business units for automation and improvement of the current system. Tameica cowan Page 3

Liaison between departmental end-users, technical analysts, consultants, and other governmental agencies’ participation

Ensured user requirements were met by conversion of data and post-implementation and follow-up for any discrepancies.

TOOLS: Office Microsoft Office, Visio, Crystal Report Inland Revenue Department

Application Administration (King Street & Spanish Town)April 2011 – August 2012

Assisted in the Maintenance and troubleshooting of iNCRS equipment inclusive printers.

Created user accounts for the various Applications e.g. AMVS, TRN, ICTAS and Property Tax and TCC online

Performed daily and weekly backups of systems Tax Collection information.

Successfully monitored Service level agreements between e-Gov, TAJ and Dela rue regarding the monthly maintenance of the Driver’s license system.

Computer Operator May 2007 – March 2011

Back up user files and created and maintained inventory of all storage devices and equipment within the department.

Created, enabled, and disabled user accounts, and reset user passwords for the various Applications.

System Administrator for Inland Revenue Local Intranet Site

Monitored user conformance to the Department’s security policy document.

Facilitated installation and troubleshooting of computers and peripherals devices. Tools: Microsoft Office, internal system application Refunds Officer (Refunds Unit) September 1997- April 2007

Provided support to customers with refund queries.

Logged Taxpayer Accounts entries on the system and ensure the proper documents were received and processed on time and payments of cheques.

Prepared Bank Reconciliation of Taxpayer Accounts, reports, and vouchers at the end of the month Tools: Microsoft Office, Manual Bookkeeping, Handwritten cheques EDUCATION

Currently Pursuing :PMP- Professional Project Management University of the West Indies (Mona Business School) Certificate in Data Protection January 2024 University of the West Indies (Mona Business School) Certificate in Project Management June 2023 University College of the Caribbean (Bachelor of Science in Information Technology August 2015) Watermark Learning (Certificate in Business Analysis Fundamentals July 2011)

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