Customer Service Project Based

MARSHA L. HOLLINGSWORTH

Mobile Phone: 614-***-****

Email: *************.******@*****.***

PEARSON, Remote 01/2021 – 06/2024

Scoring Administrator/Scoring Assistant (Project Based)

• Scored student responses by evaluating written responses and spoken responses

• Worked in a Synchronous Environment utilizing Microsoft Teams

• Kept a watch over distributed scorers from time to time

• Looked over scored responses to make sure the responses meet the accuracy standards of the clients

• Virtually discussed and determine scoring standards with fellow colleagues

• Utilize Excel spreadsheets to enter machine scored discrepancies and other updates

• Answer questions from scorers via phone and messaging

• Often exceeds clients’ accuracy standards

• Assist in meeting project deadlines

ROBERT HALF, Columbus, OH 07/2019 – 08/2020

Operator/Medical Records Clerk

• Provided patients, staff and visitors with requested information

• Answered and transferred phone calls to the requested areas

• Performed miscellaneous clerical related duties

• Utilized Access to scan in and out charts

PEARSON, Columbus, OH 03/2006 – 06/2019

Scoring Assistant (Project Based)

• Scored educational assessments by reading student responses onsite and remote

• Supervised one project where I assisted scorers with meeting accuracy standards

• Compared student responses with the standards set by the clients

• Often exceeded clients’ accuracy standards

• Assisted in meeting project deadlines

• Handled confidential material

ROBERT HALF Columbus, OH 09/2010 – 10/2013

Contractual Project Assistant

• Entered data into a system to research and verify information

• Interacted with customers to obtain important information

MICHAELS ARTS AND CRAFTS, Columbus, OH 10/2004 – 10/2008

Customer Service/Cashier

• Delivered exceptional customer service

• Answered phone calls

EDUCATION

Ohio State University, Columbus, Ohio

Bachelor of Arts- English

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