Accounts Receivable Payable
Resume:
Gloria Graham
Customer Service Representative Blackwood, NJ 08012
********@***.***
To obtain a job within your company that utilizes my experience and qualifications to enhance your company.
Authorized to work in the US for any employer.
Work Experience
Accounts Receivable Analyst
Vengroff Williams, Inc. - Sarasota, FL
April 2019 to Present
Our company is in the credit and collections business.
My position is in the 1st party accounts receivable department, for B2B clients, handling their Accounts Receivables.
I work closely with customers to make sure their Accounts Payable match the clients Accounts Receivable and Accounts Receivable Cases Application Department.
My present client is Curriculum Associates:
I am in the position of AR Support, Billing & Payments Analyst.
I process the billing of Ellevation invoices and email contacts from the Sisense report manually through an upload into Workday. I process the invoice to the correct person, address and ensure the information on the invoice is correct according to the Purchase Order in our system. I send the invoices out via electronic email to the contact on the Business Contact Report associated with the Sisense Report.
I assist the Accounts receivable collectors with invoice copies for Ellevation, and CA in both Workday and Quickbooks. I research accounts for any outstanding refunds, credits or over-payments that are needed, reporting them to various departments for resolution. I cover the Accounts Receivable Help Desk telephone, assisting the callers with what they need whether it is copies, addresses, or to be transferred to someone else, I update the system with the correct Accounts Payable contact information to ensure that future invoices are sent to the correct email for both CA accounts and Ellevation accounts.
My past clients my responsibilities entailed:
My position consists of managing the AR of corporations, billing company invoices daily. Sending invoices, calling the customer to reconcile past due invoices, and payments. I handle all aspects of the AR and Cash Applications for a portfolio of accounts. Making sure the customer has everything necessary to process invoices for payment. This includes seeing that the invoices are complete and will process at first pass rate.
I produce reports tracking the Accounts worked every day of 7 associates to ensure SLA is in compliance with the Clients contract, on a daily basis.
I work with Salesforce, Workday, Ellevation Salesforce, Citrix, Microsoft Excel, Word, Salesforce, Oracle, AS400, NetSuite, WebCollect, LiveVox Phone System, PowerBI and SQL
The clients I have worked on are Curriculum Associates, Precisely Software Inc. Staples, Mauser Packaging, Pay Safe / Pay Later Europe.
Customer Service Representative
Alorica - Sarasota, FL
June 2017 to March 2019
Customer service representative for Sam's - Answering telephone calls from Members ensuring complete customer satisfaction with order issues and membership issues.
Wal-Mart Associate
Walmart - Bradenton, FL
February 2016 to May 2017
Cashier, Money Grams, Customer Returns, Check Cashing, Merchandise Claim, Alcohol and Tobacco sales
Medicaid/Medicaid Analyst
Shared Services Center - Sarasota, FL September 2016 to March 2017
Processed third party - part C insurance claims for Medicare and Medicaid
Insurance Agent
Bankers Life - Sarasota, FL
August 2015 to February 2016
Selling Life Insurance and Medicare Supplemental Insurance
Customer Service Representative - Sales Representative
Teleperformance - Port Saint Lucie, FL February 2015 to March 2015
Responsibilities
Answered telephone order calls. Tried to persuade customers to buy v company service.
Skills Used
Telephone skills, customer service responsibilities, pleasant telephone etiquette. Compassion, empathy and friendliness.
Order Services Representative
QVC - Port Saint Lucie, FL
October 2014 to January 2015
Responsibilities
Order service, takes calls from customers placing orders through call center.
Skills Used
Computer operations, order entry software. Automatic telephone answering system.
Business Systems Analyst
Health Partner Plans
July 2012 to March 2014
City: Philadelphia State: PA
Responsibilities: Research and run reports to gather information to include in reports sent to PW and DOH. Keep departmental Project Logs to ensure timely completion and compliance. review system entries to ensure that the system was correctly updated, ensuring proper claims payment. I would run reports for various departments to ensure their timely delivery. Participate on project teams as assigned. Audit all Facets claims payment configuration changes. Review documentation of configuration changes and processes for thoroughness. Document all issues identified through the audit review process. Responsible for communicating with configuration analyst, configuration team lead. Responsible for communicating changes in document status with the Workflow Management team (WFM). Makes recommendations for improvement by performing analysis of processes.
Customer Case Specialist
Spherion Staffing - ASC - Xerox - Mount Laurel, NJ August 2011 to October 2011
Responsibilities
Training for Annual Enrollment, Health and Welfare, COBRA, Medical, Dental, Vision
Skills Used
Worked with Citrix, Avaya Phones, K-Force/K-Nova
Business Systems Analyst
Independence Blue Cross - Philadelphia, PA
January 1988 to August 2008
City: Philadelphia State: PA
Responsibilities: Developing computer system requirements that would enable subscriber (insurance members) claims to be processed correctly and ensure that providers (medical doctors and hospitals) received the correct payment due them for the services rendered according to the HCFA 1500 or UB-92 claim forms submitted. Managed projects associate with "Go-Live" crossovers from one version of processing software to an updated more refined version. Wrote specific "Business Requirements" needed to ensure the software updates were in accordance with the new job requirement of new program. Tested new program prior to introduction and crossover. Handled internal customer calls in the Back Office System Support helpdesk, from opening the help ticket to resolution including but not limited to working with the outside software owners.
Education
Bachelor’s in management of information systems
Eastern University - Saint Davids, PA 2003
Associate's in Business Administration
Peirce University - Philadelphia, PA
May 2000
Skills
•Microsoft Office Suites, MicroStrategy, IntelliCred, PowerMHS, Customer Service - Call Center
•Accounting
•Accounts receivable
•Accounts payable
•Business analysis
•Microsoft Excel
•SQL
•Project management
•Microsoft PowerPoint
•Microsoft Project
•Internal audits
•Data collection
•SDLC
•Business Requirements
•Oracle
•Requirements Gathering
Awards
Phi Theta Kappa
May 2000
I was inducted into the Honour Society Phi Theta Kappa - as a Summa Cum Laude graduate from Pierce University in May of 2000.
President's List
June 2000
I made the Presidents list of College Students in June 2000.
President's List
June 1999
I made the Presidents list of College Students in June 1999.
Who's Who in American College Students
June 1999
I was named to the Who's Who in American College Students in 1999.
Who's Who in American College Students
June 2000
I was named to the Who's Who in American College Students in 2000.
Certifications and Licenses
Florida State License 2-15 – Health and Life September 2015 to September 2017
Groups
Phi Theta Kappa
May 2000 to Present
I was inducted into the Honour Society Phi Theta Kappa - as a Summa Cum Laude graduate from Pierce University in May of 2000.
Additional Information
I am a hard-working individual that is willing to learn, everything your company is ready to teach.me. I have the skill set necessary to accomplish the tasks assigned to me.
Contact this candidate