Call Center Customer Service
Resume:
Hello
Natasia Terrell
Ga
**************@*****.***
Skills
Great customer service
Handling and counting money
Cleaning
Working groups and team
Holding and keeping good responsibilities skills.
Great communication skills
Team work
Small experience from a call center
Experience
Ga Public safety
Administration assistant
Nov 2022 - FEB 2023
●Handle medium to high call volume
●Take calls and assist with different companies to pay any unpaid citation.
●Deposit checks into the system at a daily basis
●Handle and Begin the start process of any incoming Appeal/Hearing request
●File and store all important documents
●Complete clerical task including filing faxing,scheduling, and placing orders
Happy faces TEMP STAFFING REMOTE -HR Advisor
March 2023 -Sep 2023
• Take calls and send them to the correct department.
• Call volume of a 90+ calls daily
• Make sure customers was satisfied with the service they were getting
Call center /Data Entry & Retention Specialist
• Take calls and send them to the correct department.
• Call volume of a 90+ calls daily
• Make sure customers was satisfied with the service they were getting
●Scan and Document voters registration cards
●Filing and indexing
●Input and update Voters personal information into system
September 223 -January-2024
Randstad Staffing Remote - customer service rep for Wipro Retiree
• Established and oversaw performance targets for call center associates.
• Handled all customer relations issues for retirement Health Benefits
●Handle member Insurance Benefits
●Verifying coverage and any plan details or any questions member have for their plan
●Process insurance claims, Prior Authorization, Appeals and eligibility requirements
●Assist with open enrollment
Contact this candidate